Kinuani Sene
London
Summary
Dedicated and results-driven Primary Care Operations and Quality professional with extensive experience within a large London GP practice (22,000 patients). Proven expertise in QOF, IIF, Enhanced Services, PCN DES delivery, high-risk drugs management, and clinical data governance, alongside staff supervision and operational coordination. Strong ability to work collaboratively with GPs, pharmacists, nurses, and senior management to improve patient safety, optimise service delivery, and maximise contractual performance. I am also confident using digital tools and data systems to analyse performance trends and support operational decision-making. Seeking progression into Operations Manager / PCN Operations Lead roles within primary care.
Overview
13
13
years of professional experience
Work history
Care Coordinator / Clinical Target Lead
Queenswood Medical Practice
London
2024.01 - 2026.03
- Lead operational coordination and implementation of QOF, IIF, Enhanced Services and PCN DES frameworks, implementing recall systems and data monitoring processes to maximise clinical performance and contractual achievement
- Manage high-risk drugs monitoring, coordinating patient recalls, safety checks, and clinician liaison to ensure compliance with medicines management guidance.
- Liaise closely with GPs, pharmacists, nurses, and the Practice Manager to support clinical governance and operational priorities.
- Manage and monitor Learning Disability and Severe Mental Illness registers, ensuring patients receive annual reviews and enabling improved compliance with national quality indicators.
- Design and run EMIS searches and performance reports to identify gaps in clinical data and improve QOF indicator performance.
- Coordinate patient recalls and appointment scheduling, including weekday and Saturday Enhanced Access sessions, ensuring full utilisation.
- Lead digital communication with patients via Accurx, including questionnaires, templates, and Florey submissions.
- Provide operational and project support to the Practice Manager, contributing to workflow improvements and service optimisation.
- Supervise and support an additional staff member, allocating workload and ensuring quality standards are met.
- Lead on patient registrations, ensuring compliance with NHS England requirements.
Administrator / Order Processor
Juno Records
London
2021.11 - 2023.09
- Processed high volumes of customer orders accurately in a fast-paced environment.
- Liaised across departments to resolve operational issues and maintain workflow efficiency.
- Conducted inventory control, stock checks, and system-based audits.
- Delivered customer service support via telephone and email.
Marketing Assistant
BMJ
London
2013.01 - 2017.11
- Delivered integrated marketing campaigns across digital and print platforms.
- Conducted A/B testing and performance analysis using Adestra and Google Analytics.
- Collaborated with data teams to analyse engagement and audience behaviour.
- Managed marketing plans for multiple academic journals.
Education
BA (Hons) - International Business
University of East London
LondonSkills
- Quality and Outcomes Framework (QOF) delivery
- Investment and Impact Fund (IIF) monitoring
- PCN DES and Enhanced Services performance
- Chronic disease management recall systems
- Clinical registers (SMI, Learning Disability)
- EMIS population health searches and reporting
- Patient screening and vaccination recall campaigns
- Operational performance analysis and improvement
- Google Analytics, Adestra, WordPress
- Photoshop
Timeline
Care Coordinator / Clinical Target Lead
Queenswood Medical Practice
2024.01 - 2026.03
Administrator / Order Processor
Juno Records
2021.11 - 2023.09
Marketing Assistant
BMJ
2013.01 - 2017.11
BA (Hons) - International Business
University of East London