Helen Fenn

As Care Coordinator in a busy GP practice, I play a central role in supporting delivery of personalised care for patients, working across clinical and administrative teams. My role includes:

• Patient Triage: Managing incoming queries (via phone, email, and in-person), assessing urgency and need, and ensuring patients are directed to the most appropriate healthcare professional or service, such as GPs, nurses, mental health practitioners, or community care.
• Safeguarding: Monitoring vulnerable patients and contributing to safeguarding protocols, liaising with social services, multidisciplinary teams, and safeguarding leads to ensure patient safety and well-being.
• Signposting: Acting as first point of contact for non-clinical patient needs, providing accurate information and guiding patients to relevant services or support pathways, including social prescribing, mental health resources, community organisations, and local authority services.
• Care Coordination: Supporting long-term condition management by scheduling reviews, following up on care plans, and facilitating smoother transitions between primary, secondary, and community care.
• Administrative Duties: Managing referrals, maintaining patient records, and contributing to quality improvement initiatives within the practice.

This role requires empathy, discretion, resilience, and strong communication skills, working effectively across multiple teams while maintaining a patient-centred approach.

• Manage end-to-end travel arrangements for senior executives and VIP clients, including flights, hotels, ground transportation, and related services.
• Provide tailored travel solutions that meet business, budget, and personal preferences.
• Proactively anticipate traveler needs, ensuring a smooth and stress-free experience.
• Handle last-minute changes, urgent requests, and complex itineraries with efficiency and professionalism.
• Maintain strong relationships with travel partners, airlines, hotels, and service providers to secure premium services and benefits.
• Ensure all bookings comply with the company’s travel policy while prioritizing traveler safety and comfort.
• Provide 24/7 support coverage on a rotational basis for VIP travelers when required.
• Keep up to date with travel trends, visa requirements, and health & safety protocols.
• Maintain detailed records of travel activity for reporting and compliance purposes.

After returning from maternity leave, I resumed my role as a Senior Business Travel Agent , where I provided tailored travel solutions for senior executives, and high-net-worth individuals. Responsibilities included:

• Managing complex multi-leg travel itineraries with precision, including flights, accommodation, transport, and special requests.
• Offering 24/7 support to clients, ensuring seamless travel and immediate resolution of any issues.
• Building long-standing relationships with clients through consistent, confidential, and proactive service.
• Coordinating with airlines, hotels, and ground transport providers to secure the best rates and arrangements while maintaining discretion and luxury service standards.

I began my career in a business travel role, where I coordinated corporate travel arrangements for a range of business clients. Responsibilities included:

• Booking domestic and international travel, including flights, accommodation, and car hire for corporate clients.
• Handling last-minute changes and resolving issues with minimal disruption.
• Developing expertise in global travel regulations, visa requirements, and itinerary optimisation.