Amber Pattison
London,England
Summary
Dynamic professional with over 15 years of experience providing outstanding customer service across diverse industries. Reliable, dedicated, hard-working team player with strong interpersonal skills. Demonstrates adaptability and multitasking capacity, thriving in fast-paced environments. Committed to maintaining a positive, professional etiquette while achieving organizational goals.
Overview
12
12
years of professional experience
Work history
Retail Associate, Merchandiser, Admin Supervisor
Hollyburn Country Club
West Vancouver, Canada
2014.04 - 2026.03
- Provided personalized shopping assistance to customers. Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Demonstrated excellent knowledge of store inventory aiding in customer selection and providing attentive service.
- Boosted customer satisfaction by promptly addressing and resolving complaints.
- Operated cash registers with speed and accuracy, processing cash and card transactions. Handled merchandise returns and exchanges efficiently.
- Assisted in organizing promotional events. Led in the planning and execution of seasonal and special event set-ups.
- Worked flexible hours including weekends and holidays-meeting staffing needs during peak times.
- Liaised with suppliers for order placements-ensuring continuous product availability. Replenished floor stock and processed deliveries and discrepancies promptly.
- Managed visual merchandising efforts. Implemented and trained staff in visual merchandising guidelines.
- Participated in quarterly inventory counts. Identified and rectified discrepancies for optimal inventory control.
- Received inventory electronically into system using Jonas Software. Prepared invoices for payment. Maintained high standards of accuracy and quality in data entry and record keeping .
Accomplished Hairstylist
Supernova Salon
North Vancouver, Canada
2020.09 - 2026.02
- Performed detailed consultations to understand client needs for desired results and book appropriate services.
- Developed a loyal clientele through exceptional customer service skills, increasing repeat and referral business.
- Carried out cutting, colouring and styling services on various hair types.
- Participated in professional training workshops to expand skill set.
- Worked collaboratively and independently amongst the salon team. Mentored and supported junior staff.
- Advised clients on aftercare products to maximize style, colour longevity and hair health between visits.
- Maintained salon cleanliness, hygiene standards, and a safe organised workspace.
Education
Diploma of Higher Education - Professional Hairstyling
Blanche Macdonald Centre
Vancouver, Canada 04/2019 - 03/2020
Skills
- Outstanding customer service
- Adaptive team player
- Multitasking capacity
- Confident communicator
- Patience and empathy
- Relationship Management
- Professional etiquette
References
References available upon request.
Timeline
Accomplished Hairstylist
Supernova Salon
2020.09 - 2026.02
Retail Associate, Merchandiser, Admin Supervisor
Hollyburn Country Club
2014.04 - 2026.03
Diploma of Higher Education - Professional Hairstyling
Blanche Macdonald Centre
04/2019 - 03/2020