Phoebe Burn
Undy,Monmouthshire
Summary
Results-driven retail supervisor with a proven track record in retail operations. Exceptional leadership skills and a keen eye for detail. Committed to ensuring a seamless customer experience and optimizing store efficiency. Trusted to uphold security protocols and manage key responsibilities with precision.
Overview
2
2
years of professional experience
Work history
Retail store supervisor
Matalan
Newport, Wales
2022.06 - Current
- Prepared products for sales floor and presenting items immaculately for appealing displays.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Completed opening and closing procedures each day.
- Supported store manager in all aspects of store operations for increased efficiency.
- Drove sales and performance by managing and inspiring dynamic sales team.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Boosted sales through effective upselling and cross-selling techniques.
- Dealt with customer complaints and rectified product and service issues.
- Acted as point of contact and motivation for employees.
- Provided staffing support to undermanned departments when customer traffic was light.
- Analysed sales to identify top-performing products.
General sales assistant
Matalan
Newport,Wales
2021.09 - 2022.06
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Achieved strong stock availability by monitoring bestsellers and replenishing size options.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Updated product labelling and pricing to reflect discounts and offers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
Bachelor of Arts - Surface Pattern and Printed Textile Design
Plymouth College of Art
Plymouth 09/2018 - 07/2021
Foundation Degree in Arts - Art and Design with specialism in Fashion and Textiles
Cardiff Art Academy with Bridgend College
Cardiff 09/2017 - 07/2018
A-Levels - Art and Design
Caldicot Comprehensive School
Caldicot 09/2015 - 07/2017
A-Levels - Psychology
Caldicot Comprehensive School
Caldicot 09/2015 - 07/2017
A-Levels - Biology
Caldicot Comprehensive School
Caldicot 09/2015 - 07/2017
Skills
- Retail operations
- Employee management
- Retail customer service
- Visual merchandising
- Cash register balancing
- Delivery unloading
- Money handling
- Confident communicator
- Results-orientated
- Outstanding customer service
Languages
English
Fluent
Timeline
Retail store supervisor
Matalan
2022.06 - Current
General sales assistant
Matalan
2021.09 - 2022.06
Bachelor of Arts - Surface Pattern and Printed Textile Design
Plymouth College of Art
09/2018 - 07/2021
Foundation Degree in Arts - Art and Design with specialism in Fashion and Textiles
Cardiff Art Academy with Bridgend College
09/2017 - 07/2018
A-Levels - Art and Design
Caldicot Comprehensive School
09/2015 - 07/2017
A-Levels - Psychology
Caldicot Comprehensive School
09/2015 - 07/2017
A-Levels - Biology
Caldicot Comprehensive School
09/2015 - 07/2017