Amanda Trotter
Dumfries,Dumfries and Galloway
Summary
Accomplished professional with expertise in leadership excellence, high-value project management, and business development. Demonstrates effective public speaking and time efficiency, ensuring seamless daily operations and budget control. Skilled in recruiting and hiring, employee management, and delivering friendly customer service with reliable punctuality. Proficient in Adobe Creative Suite and basic bookkeeping, complemented by a fast typing speed and excellent telephone manner. Committed to maintaining professional presentation and record-keeping accuracy while pursuing opportunities for career advancement in dynamic environments.
Overview
4
4
years of post-secondary education
26
26
years of professional experience
Work history
Director
Beautiful Beginnings Photography
Dumfries, Dumfries and Galloway
2009.11 - 2026.06
- Managed day-to-day business operations, maintaining smooth workflows and consistent service.
- Streamlined workflow by maintaining and organising equipment effectively.
- Collaborated with clients to understand their vision for resulting in personalised photo shoots.
- Demonstrated exceptional attention to detail whilst reviewing prints for quality control purposes.
- Sourced props and backdrops to enhance the visual story being communicated in each shoot.
- Managed production workflow to meet demanding project timelines.
- Maintained up-to-date knowledge of industry trends to stay ahead in the market.
- Created a comfortable atmosphere on set, optimising model performances.
- Produced striking visuals by experimenting with lighting setups and camera angles.
- Built strong relationships with clients through consistent delivery of high-quality work.
- Coordinated with stylists and models to create compelling visual narratives.
- Enforced budget adherence with frequent reviews of expenditures.
- Remained composed and highly professional in fast-paced and constantly changing environment, smoothly handling challenging situations and difficult individuals to achieve objectives.
- Managed budgets and expenditure to keep production profitable.
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Formulated business plans to increase growth and minimise cost for company.
- Designed business strategies to obtain short and long-term goals for company.
- Managed business operations, financial performance and investments of company.
Direct Care Manager
Arran Pharmacy Ltd
Isle of Arran, North Ayrshire
2000.08 - 2009.10
- Set up patient direct-care files, recorded entitlements for each patient.
- Improve community access to care by enabling pharmacy consultations for minor illnesses.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to achieve high productivity levels.
Front of house team member
Auchrannie Country House Hotel
Brodick, North Ayrshire
2000.03 - 2000.08
- Prepared meeting rooms before appointments, enhancing professionalism.
- Facilitated efficient communication amongst staff members by promptly delivering messages.
- Handled sensitive information with discretion to maintain confidentiality.
- Optimised office procedures through effective use of IT systems.
- Ensured smooth running of reception area by managing incoming calls and visitor enquiries.
- Provided excellent customer service for positive client relationships.
- Maintained tidy reception area, creating an inviting environment for visitors.
- Enhanced company image with professional greeting and handling of guests.
- Handled high volume of inbound calls whilst providing exceptional customer service.
- Cultivated warm and welcoming atmosphere to greet clients upon arrival.
- Managed reception area, ensuring high presentation standards at all times.
- Maintained accurate and up-to-date records for smooth handovers.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Managed cash transactions accurately, ensuring accurate financial records.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Promoted special offers or events to increase awareness among customers.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Enhanced guest experience with a friendly and helpful attitude.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
SVQ Level 3 - Health and Social Care
Open University
UKPhotographic and Imaging - Photography
Dumfries School of Art
Dumfries, Dumfries and Galloway 1998.08 - 2000.06
SNNEB - Nursery Nursing
Dumfries and Galloway College
Dumfries, Dumfries and Galloway 1991.08 - 1993.05
Skills
Business planning
- Recruiting and hiring
- Employee management
- Business development
- Patience and composure
- Good judgement
- Flexible
- Punctual
- Friendly customer service
- Excellent telephone manner
- Professional and smart presentation
- Attention to Detail
Timeline
Director
Beautiful Beginnings Photography
2009.11 - 2026.06
Direct Care Manager
Arran Pharmacy Ltd
2000.08 - 2009.10
Front of house team member
Auchrannie Country House Hotel
2000.03 - 2000.08
Photographic and Imaging - Photography
Dumfries School of Art
1998.08 - 2000.06
SNNEB - Nursery Nursing
Dumfries and Galloway College
1991.08 - 1993.05
SVQ Level 3 - Health and Social Care
Open University