Jain Downing

• Formulated business plans to increase growth and minimise cost for company.
• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Implemented company policies and legal guidelines.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Put in place clear controls for financial administration and business management.
• Monitored operations to assess and highlight results.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Established strong rapport with stakeholders to enhance business credibility.
• Maintained organisational compliance with applicable legislation and regulations.
• Served as official representative of organisation to public groups or government agencies.
• Monitored success and progress of employees and provided additional assistance in areas requiring improvement.
• Created training needs assessments to identify skills and knowledge gaps.
• Implemented innovative training methods through simulations, role-plays and gamification to maximise overall employee engagement.
• Optimised quality of training content by incorporating input from subject matter experts.
• Assessed instructional effectiveness, analysing data to determine impact of training on company KPIs.
• Engaged professionals in industry-specific knowledge, techniques and methodologies.
• Produced training and supportive materials tailored to organisational needs.
• Tracked impact of training programmes against pre-established metrics.
• Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
• Adapted session delivery to meet specific needs of professional learners within different environments.
• Updated and modified training syllabus to stay ahead of industry developments and maintain relevancy.
• Planned training schedules, prepared materials and booked necessary rooms and facilities.
• Investigated needs of and threats to organisations in various industries.
• Implemented research findings and client feedback to improve programme material and delivery.
• Developed soft skills by providing training in time-management, problem-solving, and effective communication.

• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Planned and managed resources and budget to support and deliver objectives.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Established strong rapport with stakeholders to enhance business credibility.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Maintained organisational compliance with applicable legislation and regulations.
• Monitored operations to assess and highlight results.
• Served as official representative of organisation to public groups or government agencies.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Established budgets based on historical, current and forecasted business data.
• Created and led successful business culture focused on performance.
• Directed day-to-day work of 6 employees and motivated teams to exceed objectives.
• Set strategic plans to govern functioning of public sector operations.
• Provided regular supervision, systemic debrief, and APPD to staff members to support, develop and nurture the team.
• Project development, embedding into wider children service provision, and management, working within set budgets.
• Recruitment, selection and training of new team members.
• providing a solution focused approach to performance issues within the team.
• Referral generation, liaising with stakeholders and other services to promote service.
• Audits and quality assurance.
• Development and delivery of training to key partners both internal and external, in relation to family group conferencing, mediation and advocacy.
• Membership and attendance of various panels to represent service, including legal forums, to provide information and guidance.
• Providing annual reports based on quarterly summaries.

Same duties as Telford and Wrekin.

• Provide pre and post bereavement support to the siblings of life limited children
• Develop and deliver sibling support groups
• Provide individual face to face bereavement counselling
• Develop and deliver training in regards to bereavement awareness
• Support and provide group supervision to team of volunteers
• Coordinate volunteer activity in relation to group sessions
• Liaise with other agencies to promote the service
• Provide intensive support at time of bereavement.

• Upheld stringent policies, procedures to maintain consistent workplace standards.
• Maintained expenditure reports detailing breakdown of costs spent on supplies, equipment and services.
• Directed administrative activities to maintain robust reporting and document management standards.
• Controlled expenditure to cut costs and achieve financial targets.
• Management of cluster of 3 youth centres and outreach service
• Development of program of activities
• Coordination of youth groups
• Risk assessment, health and safety
• Recruitment, and training of sessional youth workers
• Report writing
• Curriculum delivery
• Liaising with partner agencies
• Ensuring Safeguarding and child protection procedures were implemented by all employees
• Multi agency working
• Specialist program development
• Performance management
• Audits and data management

• Built trusting rapport, mentoring specific young people in diverse subjects and interests.
• Built and maintained positive relationships with young clients from ages 11- 18 through youth club and outreach activities to achieve the best outcomes for the young people I worked with.
• Approached youth challenges with empathy and mentored individuals in critical thinking and problem-solving.
• Encouraged participation and engagement in planned activities.
• Role modelled positive behaviour and interpersonal skills.
• Supported youth workers in organising and carrying out classroom or outdoor activities.
• Organised inclusive sporting activities, encouraging teamwork and collaboration.
• Provided comprehensive assistance in multi-disciplinary environment.
• Produced high-quality materials such as arts and crafts and other media and music for individual and group sessions, maximising opportunities to understand and meet youth needs.
• Helped young children to develop critical life skills through educational play.
• Directed activities to promote growth in mental, emotional and educational areas.
• Helped with coordination and supervision of youth activities and delivered positive interventions.
• Maintained awareness of child protection issues and established procedures.
• Safeguarded young people in line with national guidelines.
• Created and ran specialist projects focused on improving welfare and outcomes for young people.
• Facilitated targeted group sessions, encouraging group members to share experiences and offer mutual support for enhanced outcomes.

• Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
• Managed queries in person, by phone and via email with exceptional customer care.
• Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
• Monitored office inventory supplies, re-ordering for service provisions.
• Cultivated and deepened relationships with customers by providing exceptional service.
• Produced printed resources for teaching staff.
• served customers in stationary shop.
• carried out stocktaker and carried out basic accounts and inventory.