Summary
Overview
Work history
Education
Skills
Timeline
Generic

Dennis Laidlaw

Montrose,Scotland

Summary

Previous to becoming a director of my own company I thrived in a role where service and quality was something that I took personally. Starting from the foot of the ladder where I learned a lot, but quickly realised I required a greater challenge. Moving swiftly up to supervisor and eventually General manager, working closely with the owners of a small family business gave me a lot of pride in what I was achieving. My biggest achievement was taking the company from 400k per annum to 1.6m per annum. Although extremely proud of my achievements I was still hungry for more. This left me with the difficult decision to move on.

The next step for me needed to be even more challenging, and in Sainsbury's I found it. Working as a department manager in the Fresh Produce I quickly realised this is what I needed. The store itself was turning over £1m a week, and my team was now 25 between day and nightshift. The store had over 150 employees and although each department had there own managers this role was much greater but I felt yet again I was thriving in it.

Yet in 2010 the opportunity and the desire to become my own boss became reality. My family has always been food serviced driven, so it began. I started a business plan to present to my bank manager and within weeks I had found a property and secured a £20k business loan. I was striving again to move and secure a wider customer base and in 2012 I was given the chance to tender for a second location. The company secured this and continued to grow from strength to strength. We were quickly becoming a destination for many and myself and the team were extremely proud of our accomplishments. I didn't stop there, in 2014 we opened in Carnoustie and again in 2016 and 2017 Brechin and Forfar respectively. Now with 5 locations and 60 staff spread over Angus I had achieved something that I was really proud of.

March 2020, COVID. This changed Cafe Bistro industry for everyone, understandable we were not the only business severally affected, and we were forced to close down a location completely and 3 years on our turnover has and in my opinion never will return.

I am also a director of my wifes successful Gift and Jewellery shop in Montrose, although successful its not something that we can both make a living from, neither working so closely is attractive either. As a motivational leader with a record of success in fresh food environments. I seek out a change in opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style. I am results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.

I am very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work history

Director

Bistrose Ltd
Montrose, Scotland
01.2010 - Current
  • Supervised and developed high-achieving staff, providing orientation, training, support and direction.
  • Implemented company policies and legal guidelines.
  • Designed business strategies to obtain short and long-term goals for company.
  • Managed business operations, financial performance and investments of company.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Formulated business plans to increase growth and minimise cost for company.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Established budgets based on historical, current and forecasted business data.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Served as official representative of organisation to public groups or government agencies.
  • Created and led successful business culture focused on performance.
  • Directed day-to-day work of 50 employees and motivated teams to exceed objectives.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Monitored operations to assess and highlight results.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.

Department Manager

Sainsbury's
Aberdeen, Aberdeen City
01.2008 - 01.2010
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Coached sales associates in product specifications, sales incentives and selling techniques.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Championed adherence to operational best practices and company policies.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored health and safety measures for guaranteed compliance.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Streamlined processes to improve and optimise office operations.

General manager

Turriffs Montrose Ltd
Montrose, Scotland
01.2002 - 01.2008
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Prepared and reviewed procedural documents for daily operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Set policies and processes outlining expectations on employee behaviour at every level.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.
  • Tracked KPIs to drive profitability and target delivery.
  • Directed day-to-day work of 12 employees and motivated teams to exceed objectives.
  • Created and led successful business culture focused on performance.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Generated business, cost and employee reports to management.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.

Supervisor

Turriffs Montrose Ltd
Montrose, Scotland
01.2000 - 01.2002
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Maintained documents and records to comply with internal policies and external regulations.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Identified and addressed process inefficiencies to drive higher output.

Storeman/Delivery Driver

Turriffs Fruit and Vegetable Ltd
Montrose, Angus
09.1997 - 01.2000
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Contacted customers ahead of drop-offs, effectively confirming and coordinating delivery times.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.

Education

GCSEs - English

Montrose Academy
Angus
05/1992 - 05/1996

GCSEs - Mathematics

Montrose Academy
Angus
05/1992 - 05/1996

GCSEs - History

Montrose Academy
Angus
05/1992 - 05/1996

GCSEs - Physics

Montrose Academy
Angus
05/1992 - 05/1996

GCSEs - Craft & Design

Montrose Academy
Angus
05/1992 - 05/1996

Skills

  • Business development
  • Staff development
  • Daily operations
  • Operations management
  • Customer service
  • Clientbase development
  • Business planning
  • Rules and regulations
  • Financial management
  • Strategies and goals
  • Business analysis
  • Employee management
  • Project budgeting
  • Contract management
  • Recruiting and hiring
  • Needs anticipation
  • Operational strategies
  • Project management and coordination
  • Logistical planning
  • Facility management
  • Supply negotiation

Timeline

Director

Bistrose Ltd
01.2010 - Current

Department Manager

Sainsbury's
01.2008 - 01.2010

General manager

Turriffs Montrose Ltd
01.2002 - 01.2008

Supervisor

Turriffs Montrose Ltd
01.2000 - 01.2002

Storeman/Delivery Driver

Turriffs Fruit and Vegetable Ltd
09.1997 - 01.2000

GCSEs - English

Montrose Academy
05/1992 - 05/1996

GCSEs - Mathematics

Montrose Academy
05/1992 - 05/1996

GCSEs - History

Montrose Academy
05/1992 - 05/1996

GCSEs - Physics

Montrose Academy
05/1992 - 05/1996

GCSEs - Craft & Design

Montrose Academy
05/1992 - 05/1996
Dennis Laidlaw