Hi, I’m
Amanda Tamborim
United Kingdom
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
years of professional experience
Work history
EVRIBasildon, Essex
Customer Resolutions Advisor
2023.09 - 2023.12 (3 education.months_Label)
Job overview
- Used Microsoft Word and other software tools to create documents and clear communications.
- Resolved enquiries and ensured they were updated in the CRM
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Responded promptly to enquiries from clients, members and staff via email, post and fax.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
SubwayBasildon
Store Manager
2019.09 - 2023.09 (4 education.years_Label)
Job overview
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Completed opening and closing procedures each day.
- Oversaw inventory tracking, management and counts, maintaining accurate stock records.
- Led and motivated sales teams to consistently meet and exceed monthly sales goals.
- Resolved customer problems by answering questions, investigating concerns and building positive rapport.
- Recruited and trained motivated, hard-working staff for new stores.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
Secretaria da Educação de São PauloSão Paulo, Brazil
Substitute Teacher
2017.08 - 2019.08 (2 education.years_Label)
Job overview
- Contacted headmaster's office to handle safety and disciplinary problems.
- Proctored quizzes, tests and standardised examinations.
- Used prearranged lesson plans for existing classes.
- Utilised technology to enhance student education and grasp of materials.
- Maintained a safe and orderly classroom.
- Encouraged learning through diverse strategies.
- Instructed, tutored and mentored individual students.
EMPÓRIO DE CARNES OSMARZINHOMacatuba, , São Paulo
Cashier
2013.01 - 2017.08 (4 education.years_Label & 7 education.months_Label)
Job overview
- Performed accurate cash counts at store opening and closing.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Ensured immaculately tidy retail areas through regular cleaning, delivering optimal first impressions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Checked notes with money checking pens and examined coins carefully to spot and refuse counterfeit currency.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
Instituto Municipal de Ensino Superior de São Manuel
Degree from Languages (Portuguese/English
2019
2015
University overview
High Honors
Skills
- Organised Quick Learner Problem Solving
- Time Managment Critical observation
- Established interpersonal relationships
- Team Building Communication Skills
- Customer Focused
- POS systems
- CRM
- Multilingual
- Stock management
Languages
Portuguese
Native
English
Advanced
Timeline
Customer Resolutions Advisor
EVRI
2023.09 - 2023.12 (3 education.months_Label)
Store Manager
Subway
2019.09 - 2023.09 (4 education.years_Label)
Substitute Teacher
Secretaria da Educação de São Paulo
2017.08 - 2019.08 (2 education.years_Label)
Cashier
EMPÓRIO DE CARNES OSMARZINHO
2013.01 - 2017.08 (4 education.years_Label & 7 education.months_Label)
Instituto Municipal de Ensino Superior de São Manuel
Degree from Languages (Portuguese/English