Melanie Fermor
Eastrea,United Kingdom
Summary
Mature and responsible worker with a commitment to high-quality performance. Known for flexibility and a proactive approach in team environments, often addressing needs before they arise. Capable of identifying potential issues and implementing solutions to meet deadlines efficiently.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer Resolutions Advisor
IKEA
Peterborough , Cambridgeshire
04.2025 - 11.2025
- Provided accurate information and effective solutions to customer complaints and enquiries via telephone, web-chat and email using multiple bespoke systems.
- Adhered to instructions and updates from management and colleagues through Microsoft Teams groups.
Stores and Fleet administrator
OCU Opals
Peterborough , Cambridgeshire
05.2023 - 11.2024
- Recorded stock movements efficiently. Compiled detailed stock level reports for analysis. Assisted with placing orders for stock.
- Performing administrative tasks for fleet and stores teams.
Reprographics Assistant
Arthur Mellows Community College
Glinton, Cambridgeshire
02.2023 - 05.2023
- Produced copies of lesson materials, practice exam papers and any other printing, copying and finishing required by the school.
Returns and Goods In Administrator
Sprint Logistics
Peterborough , Cambridgeshire
06.2022 - 01.2023
- Established returns process, ensuring consistency across various Sprint Logistics sites.
- Processed and logged all returned customer orders accurately.
- Compiled detailed returns reports for clients.
- Assisted with delivery bookings using Bolt warehouse system.
- Picked and packed orders as required.
Warehouse Operative
URBN
Peterborough , Cambridgeshire
07.2021 - 06.2022
- Supported coordination of inbound stock team.
- Generated regular productivity reports.
- Monitored workflow and assisted with picking and packing when needed.
Warehouse Operative
Amazon XLT2
Peterborough , Cambridgeshire
04.2021 - 07.2021
- Picked customer orders with precision.
- Assisted in shipping and inventory tasks using RF gun technology.
- Participated actively within continuous improvement team.
Warehouse Operative
Debenhams
Peterborough , Cambridgeshire
08.2020 - 02.2021
- Assisted in warehouse operations following furlough period and closure of helpdesk at Debenhams.
- Executed order picking tasks efficiently to fulfil customer demand.
- Supported training of agency staff in order picking processes using RF gun.
HelpDesk
Debenhams
Peterborough , Cambridgeshire
12.2016 - 03.2020
- Assisted distribution centre in troubleshooting and resolving delivery discrepancies impacting all Debenhams stores.
- Monitored deliveries using Isotrak system for precise tracking and management of logistics across various regional distribution centres.
- Supported planning team by facilitating negotiations for additional deliveries as required.
Warehouse Operative
DHL for Debenhams
Peterborough , Cambridgeshire
09.2016 - 12.2016
- Assisted in picking store orders while ensuring accuracy and timeliness.
- Maintained good housekeeping standards and adhered to health and safety requirements.
- Collaborated with team members to support efficient operations.
Document Services Operative
BGL, Oce, Canon Business Services
Peterborough , Cambridgeshire
02.2005 - 08.2016
- I worked for three different companies over 11 years.
- Heading Immediate Print department, answering telephone, email and fax special requests Liaising with other departments and customers directly.
- Printing from the in-house Alpha (AS400 based) system and Prisma. Assisted in other preparing, printing, enveloping and mail sorting of vehicle and home insurance documents as required to ensure that customer SLAs are met.
- Completing daily Royal Mail Online business account data
- Compiling end of day reports of details of volumes and costs of services.
- Monitoring levels of Consumables from Whistl and Royal Mail and anticipating demand, adjusting standing order when necessary.
- Identifying areas for Improvements, saving time and money within the department.
Education
GCSEs -
Misbourne School
Great Missenden 09.1987 - 06.1991
Aylesbury College
Aylesbury 09.1991 - 05.1993
NVQ levels 1 & 2 - Office Administration
Aylesbury Training Group
Aylesbury 09.1995 - 10.1997
Skills
- Competent in using Microsoft Office, Excel, Outlook, Teams and Word
- Excellent communication skills, written and verbal
- An advocate for continuous improvement
- Always flexible to business requirements
- Owner driver with full, clean license
Certification
- 25/02/2008 – Excel Foundation One Day Course
- 2013 – 2016 – Absence Mindedness, Environmental Awareness, Anti-Corruption & Bribery, Manual Handling
- 06/2015 – Yellow Belt Six Sigma/Lean
Hobbies
Since completing a couch to 5k running course I have completed 8 half marathons. I am passionate about buying and selling on ebay and Vinted strive to keep my seller rating high. I also enjoy gardening and foreign travel.
Timeline
Customer Resolutions Advisor
IKEA
04.2025 - 11.2025
Stores and Fleet administrator
OCU Opals
05.2023 - 11.2024
Reprographics Assistant
Arthur Mellows Community College
02.2023 - 05.2023
Returns and Goods In Administrator
Sprint Logistics
06.2022 - 01.2023
Warehouse Operative
URBN
07.2021 - 06.2022
Warehouse Operative
Amazon XLT2
04.2021 - 07.2021
Warehouse Operative
Debenhams
08.2020 - 02.2021
HelpDesk
Debenhams
12.2016 - 03.2020
Warehouse Operative
DHL for Debenhams
09.2016 - 12.2016
Document Services Operative
BGL, Oce, Canon Business Services
02.2005 - 08.2016
NVQ levels 1 & 2 - Office Administration
Aylesbury Training Group
09.1995 - 10.1997
Aylesbury College
09.1991 - 05.1993
GCSEs -
Misbourne School
09.1987 - 06.1991