Amanda Law
Connah's Quay,,Flintshire
Summary
A passionate and energetic professional with over 25 years experience in people and customer focused environments. A friendly and approachable team player who also works well independently using own initiative. Adapt at working successfully in a fast paced environment with the ability to manage and priortise own workload. I am proud of my achievements and always apply an organised, positive and proactive mindset in everything I do.
Overview
27
27
years of professional experience
Work history
School Catering Assistant
Newydd Catering
North Wales
2026.02 - Current
- Created enjoyable dining experience with friendly customer service.
- Assisted in the preparation of nutritious meals for 300+ students daily.
- Adherence to food safety regulations at all times.
Customer Relations Manager
iCAM Engineering Ltd
North Wales
2021.11 - 2026.02
- Responsible for entire customer journey from initial enquiry to dispatch.
- Coordinated with cross-functional teams to ensure customer satisfaction and performance within SLA.
- Managed day to day administration function within a busy sales team.
- Participated actively in business strategy meetings, contributing valuable insights from a customer perspective.
- Supported recruitment and induction of new employees.
- Collaborated with Quality function to design and implement SOP's relevant to own area.
- Designed reports to update leadership team on KPI's, and provide MI to track sales progress and inform future strategies.
Sales Administrator
Wittur UK Ltd
North Wales
2021.01 - 2021.10
- Supported smooth running of busy sales support department by tackling administrative tasks promptly.
- Managed supply chain to maximise sales.
- Updated company's CRM system to enable accurate tracking of leads and customers.
Sales & Marketing Assistant
ACE Lifts Ltd
North Wales
2017.10 - 2020.10
- Designed marketing templates for internal and external communication.
- Supported business development through lead generation and relationship building.
- Prepared detailed weekly reports outlining achieved targets and sales pipeline opportunities.
Personal Assistant
DMCS Ltd
North Wales
2017.04 - 2017.10
- Provided personal assistance to CEO.
- Booked transport and accommodation for overseas travel.
- Managed sales and finance functions in small, busy office.
Retail Management & Head Office Positions
Marks & Spencer Plc
London & North West Region
1999.09 - 2017.04
- Oversaw detailed store layout initiatives enhancing the overall customer experience.
- Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
- Achieved increased customer satisfaction by implementing effective staff training programmes.
- Participated in Graduate Assessment Days to support recruitment of best talent for the future.
- Case managed complex long term absence in partnership with HR colleagues.
- Project managed new store opening with focus on recruitment of 85 store colleagues across multiple disciplines.
- Successful appointment in Head Office to broaden business competencies.
Education
Level 5 Diploma HR Management -
Chartered Institute of Personnel & Development
Level 2 Leadership & Team Skills -
Institute of Leadership & Management
Level 2 Business Administration -
NVQ
GCSEs - History (A), English (B), Literature (B), Maths (B), Science (B, B), French (B), Welsh (C), Art (C)
Alun School, Mold
Additional Information
Theatre and live music
Home improvements
Gym goer and park runner
European city breaks
References
References available upon request.
Timeline
School Catering Assistant
Newydd Catering
2026.02 - Current
Customer Relations Manager
iCAM Engineering Ltd
2021.11 - 2026.02
Sales Administrator
Wittur UK Ltd
2021.01 - 2021.10
Sales & Marketing Assistant
ACE Lifts Ltd
2017.10 - 2020.10
Personal Assistant
DMCS Ltd
2017.04 - 2017.10
Retail Management & Head Office Positions
Marks & Spencer Plc
1999.09 - 2017.04
Level 5 Diploma HR Management -
Chartered Institute of Personnel & Development
Level 2 Leadership & Team Skills -
Institute of Leadership & Management
Level 2 Business Administration -
NVQ
GCSEs - History (A), English (B), Literature (B), Maths (B), Science (B, B), French (B), Welsh (C), Art (C)
Alun School, Mold