Louise Allum
Reading ,Berkshire
Summary
I am a friendly, hardworking, and reliable individual with experience in Care, Catering, and Customer Service. I am a strong team player, quick learner, and work calmly under pressure. I am extremely ambitious and always have a strong desire to learn and develop new skills. I possess excellent communication skills , which enables me to build a solid rapport with colleagues. I am able to maintain a calm and composed thought process in fast paced, high pressure environments, enabling me to prioritize tasks and provide excellent service.
Overview
4
4
years of professional experience
24
24
years of post-secondary education
Work history
School catering assistant
Caterlink
Reading, Berkshire
2025.06 - Current
- Worked collaboratively as part of a team in a busy fast paced catering environment.
- Assisted in the preparation of meals, salads, and desserts.
- Collected and returned cutlery, plates, and silverware back to the kitchen to be washed.
- Ensured all kitchen surfaces, equipment and floors were kept clean at all times.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Ensured cleanliness of kitchen area by regular sweeping and mopping.
Activities assistant
Barchester Healthcare
Reading, Berkshire
2024.04 - 2025.08
- Collaborated with other team members to plan, organise, and lead a variety of engaging activities tailored to residents needs.
- Built strong relationships with both residents and families through compassionate care and support.
- Performed daily resident observations by consistently updating care plans and noted residents wellbeing before and after the activity to monitor any changes.
- Conducted risk assesments and ensured all activities complied with health and safety regulations.
- Organized and prepared activity spaces, and ensured clearing away and cleaning of equipment after use.
Nursery assistant
Chalkhouse Nursery
Reading, Berkshire
2023.06 - 2023.09
- Supported the daily care, supervision and development of children ages 0-5.
- Assisted in delivering age appropriate activities that support learning and play.
- Assisted with feeding, changing, and toileting.
- Ensured safety and wellbeing of children at all times, including indoor and outdoor play.
- Worked closely with other nursery staff, parents, and carers to provide consistent, nurturing care.
- Followed safeguarding and health and safety policies at all times.
School Catering Assistant
DOLCE
Reading, Berkshire
2022.09 - 2022.12
- Prepared and served school meals, eg chopping and washing vegetables.
- Managed portion sizes and dietary requirements.
- Washed dishes, utensils, and kitchen equipment.
- Unloaded deliveries and storing food correctly.
- Setting up and clearing away food service areas.
Cafe worker
Places For People Leisure
Reading, Berkshire
2022.03 - 2022.04
- Worked behind the counter serving customers hot beverages and snacks.
- Handled cash and card payments accurately using the till system.
- Delivered excellent customer service by greeting customers, taking orders, and resolving issues promptly.
- Maintained cleanliness of the café, including tables, counters, and other areas in line with the health and safety guidelines.
Education
Customer Service Level 2 -
QDOS TRAINING
2024.04 - 2024.05
Paediatric First Aid -
ABC MEDICAL SERVICES
Reading 2023.06 - 2023.06
GCSE English Level 4 -
Reading College
Reading 2020.09 - 2021.07
Health and Childcare -
Reading College
Reading 2020.09 - 2021.07
GCSE Art and Design Level 4 -
Maiden Erlegh School
2015.09 - 2020.03
GCSE Maths Level 3 -
Maiden Erlegh School
2015.09 - 2020.03
GCSE English Level 4 -
Maiden Erlegh School
2015.09 - 2020.03
GCSE Food and Nutrition Level 4 -
Maiden Erlegh School
Reading 2015.09 - 2020.03
Health and Social Care Distinction -
Maiden Erlegh School
Reading 2015.09 - 2020.03
Skills
- Excellent communication skills
- Safeguarding Awareness
- Catering Experience
- Strong Attention to detail
- Ambitious
- Resilient
- Confidential information handling
- Strong Problem Solving Skills
- Childcare and Elderly Care Experience
- Empathetic
- Creative
- Leadership
- Adaptability and Flexibility
- Works Calmly and efficiently under pressure
- Customer Service Experience
- Record Keeping and Reporting
Timeline
School catering assistant
Caterlink
2025.06 - Current
Activities assistant
Barchester Healthcare
2024.04 - 2025.08
Customer Service Level 2 -
QDOS TRAINING
2024.04 - 2024.05
Nursery assistant
Chalkhouse Nursery
2023.06 - 2023.09
Paediatric First Aid -
ABC MEDICAL SERVICES
2023.06 - 2023.06
School Catering Assistant
DOLCE
2022.09 - 2022.12
Cafe worker
Places For People Leisure
2022.03 - 2022.04
GCSE English Level 4 -
Reading College
2020.09 - 2021.07
Health and Childcare -
Reading College
2020.09 - 2021.07
GCSE Art and Design Level 4 -
Maiden Erlegh School
2015.09 - 2020.03
GCSE Maths Level 3 -
Maiden Erlegh School
2015.09 - 2020.03
GCSE English Level 4 -
Maiden Erlegh School
2015.09 - 2020.03
GCSE Food and Nutrition Level 4 -
Maiden Erlegh School
2015.09 - 2020.03
Health and Social Care Distinction -
Maiden Erlegh School
2015.09 - 2020.03