Amanda Atkinson

Motivated Sales Associate with experience in retail and furniture sales. Skilled at understanding customer needs, recommending suitable sofas, beds, and dining sets, and closing sales in a competitive retail environment. Strong customer service skills with a proven ability to meet sales targets and deliver excellent in-store experiences.

Key Skills

• Retail sales and upselling
• Customer service
• Product knowledge (sofas, beds, dining furniture)
• Closing sales and negotiation
• Sales targets and KPIs
• Cash handling and POS systems
• Visual merchandising
• Communication and relationship building

Experienced Retail Store Manager with over 10 years of leadership experience in high-volume retail environments. Proven track record of managing teams of 20+ colleagues, delivering strong store performance, and maintaining excellent operational standards. Skilled in sales management, KPI delivery, team development, and stock availability across GM and FMCG departments. Recognised for outstanding performance with a Store Manager of the Year award and consistently high store rankings across the

Key Skills

• Retail leadership & team management
• Sales performance & KPI delivery
• High-volume retail operations
• Staff training & development
• Labour management & scheduling
• Stock control & merchandising
• FMCG & general merchandise management
• Visual merchandising (VM)
• Customer experience & service excellence
• Multi-store operational support

Work Experience

Store Manager

Poundland

2015 – 2025

• Managed a high-volume retail store with a team of 20+ colleagues in a fast-paced environment.
• Oversaw daily store operations including sales performance, labour management, and KPI delivery.
• Maintained strong availability and merchandising standards across GM and FMCG departments.
• Managed visual merchandising of the clothing department to maximise sales and customer engagement.
• Delivered excellent customer service by maintaining strong shop floor presence and supporting customer interactions.
• Supported the Area Manager and neighbouring stores by assisting with new management training and operational improvements.
• Helped drive improvements in store standards and operational performance across the region.

Key Achievements

• Store Manager of the Year – 2022, voted by peers.
• Store ranked 3rd best out of 100+ stores in the North region.
• Successfully developed team members into management roles.
• Consistently delivered strong results in sales performance and store KPIs.

Assistant Manager

Poundland

2014 – 2015

• Supported the Store Manager in overseeing store operations and team performance.
• Assisted with staff supervision, scheduling, stock control, and sales performance.
• Maintained high standards of merchandising and customer service.

Sales Assistant / Senior Sales

Poundland

2013 – 2014

• Started as a Christmas temporary colleague, quickly progressing to Senior Sales within 3 months.
• Supported daily store operations, customer service, and merchandising standards.
• Demonstrated strong work ethic and leadership potential leading to promotion.