Deeksha Devi
Hounslow,Middlesex
Summary
Accomplished professional with extensive expertise in Business-To-Business and Business-To-Consumer sales, demonstrating mastery in the Microsoft Office suite and CRM software. Proven track record in content creation for sales, customer retention, and client relationship management. Adept at understanding the sales cycle, supply chain processes, and product knowledge. Confident communicator with a strong background in cash handling, sale and purchase order processing, and Salesforce utilisation. Career goal includes leveraging skills to drive business growth and enhance customer satisfaction.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
SENIOR SALES ASSOCIATE
SUNNY BEDROOMS AND KITCHENS LTD
Hounslow, MIDDLESEX
2024.10 - Current
- Managed customer complaints effectively, restoring confidence in our products and services.
- Strengthened vendor relations by maintaining open lines of communication.
- Negotiated favourable deals with vendors, leading to cost savings on inventory purchases.
- Trained junior staff members, enhancing their product knowledge and sales skills.
- Analysed sales to identify top-performing products.
- Suggested new marketing strategies for boosting customer loyalty and sales.
- Handled high-volume telesales enquiries within call-time targets.
CUSTOMES SALES ASSOCIATE
SUNNY BEDROOMS AND KITCHENS LTD
Hounslow, MIDDLESEX
2022.09 - 2024.09
- Strengthened brand loyalty through exceptional customer service.
- Collaborated with team members for seamless store operations.
- Demonstrated products effectively, increased conversion rates.
- Conducted regular stock checks, minimised inventory discrepancies.
- Provided product knowledge to customers, influenced purchasing decisions.
- Coordinated with supply chain team for timely inventory replenishment.
- Assisted in inventory control for optimal stock management.
- Handled cash transactions with accuracy, maintained financial integrity.
- Accepted card, cash and cheque payments.
RECEPTIONIST
SUNNY BEDROOMS AND KITCHENS LTD
HOUNSLOW, MIDDLESEX
2020.08 - 2022.08
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Provided valuable support during busy periods, support in sales contributing to successful operation under high pressure.
- Maintained accurate logs of visitor entries for security purposes.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Acted as first point of contact for wide range of personnel.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Education
BACHELOR OF COMMERCE - ACCOUNTS
PUNJAB UNIVERCITY
INDIA 2015.01 - 2019.05
Master of Science - MANAGEMENT AND FINANCE
Birmingham City University
Birmingham 2020.01 - 2021.02
Master of Science - MANAGEMENT WITH PROJECT MANAGEMENT
BPP University
London 2021.06 - 2022.07
Skills
- Microsoft office suite mastery
- Content creation for sales
- Sales cycle understanding
- Business-To-Business sales
- Supply chain understanding
- Product knowledge expertise
- Customer Service
- Confident communicator
- Customer retention
- CRM software use
- Client Relationship Management
- Cash handling
- Product knowledge
- Sales expertise
- Salesforce
- B2C sales and service
- MS Office
- Sale and purchase order processing
Affiliations
- LISTENING TO MUSIC
- LOVE TO COOK (TRY NEW RECEPIES)
- SURRFING INTERNET
Languages
English
Advanced
Hindi
Fluent
Punjabi
Native
Timeline
SENIOR SALES ASSOCIATE
SUNNY BEDROOMS AND KITCHENS LTD
2024.10 - Current
CUSTOMES SALES ASSOCIATE
SUNNY BEDROOMS AND KITCHENS LTD
2022.09 - 2024.09
Master of Science - MANAGEMENT WITH PROJECT MANAGEMENT
BPP University
2021.06 - 2022.07
RECEPTIONIST
SUNNY BEDROOMS AND KITCHENS LTD
2020.08 - 2022.08
Master of Science - MANAGEMENT AND FINANCE
Birmingham City University
2020.01 - 2021.02
BACHELOR OF COMMERCE - ACCOUNTS
PUNJAB UNIVERCITY
2015.01 - 2019.05