Priyanka Samanta
Ahmedabad,India
Summary
Seasoned Senior Assistant with knack for streamlining administrative processes and enhancing team productivity. Skilled in managing complex schedules, coordinating high-impact projects, and delivering top-notch support to senior executives. Known for improving office efficiency and fostering positive team dynamics.
Overview
14
14
years of professional experience
Work History
Senior sales associate
Sulekha New Media Pvt Ltd
03.2023 - Current
- Increased market share with strategic sales techniques and thorough product knowledge.
- Cultivated strong partnerships with suppliers, ensuring timely stock replenishment.
- Boosted team morale by implementing regular training and development sessions.
- Trained junior staff members, enhancing their product knowledge and sales skills.
- Managed customer complaints effectively, restoring confidence in our products and services.
- Explained product benefits maximising customer engagement while driving sales.
Sr. Assistant cum Relationship Manager
Infocom Network Ltd
02.2021 - 12.2022
- Developed filing systems, increasing ease of document retrieval.
- Streamlined data entry tasks, improving overall system performance.
- Handled confidential information maintaining company's privacy standards.
- Improved office efficiency by streamlining administrative processes.
- Resolved customer complaints leading to enhanced satisfaction rates.
Sr. Account Manager
Sulekha.com New Media Pvt. Ltd.
Ahmedabad
02.2016 - 12.2020
- Took initiatives in organising regular meetings with clients to discuss their requirements and concerns.
- Facilitated the development of creative proposals for potential clients; enhanced brand visibility.
- Conducted regular reviews of competitor activities; maintained competitive edge in market.
- Enhanced customer satisfaction through prompt resolution of complex issues.
Account Manager
Just Dial Ltd.
Ahmedabad
04.2013 - 07.2016
- Devised marketing plans, resulting in increased brand awareness.
- Coordinated with finance department to manage account finances efficiently.
- Prepared detailed reports to provide insight into account performance.
- Managed business relationships to ensure loyalty and long-term commitment.
- Assured timely delivery of products and services to meet customer expectations.
- Monitored competitor activity, staying ahead in the market competition.
Sales Co-ordinator
Saumya Machineries Pvt Ltd.
03.2012 - 03.2013
- Facilitated efficient communication between departments resulting in smoother workflow.
- Handled contract negotiation tasks for beneficial agreements.
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Coordinated training sessions for new hires, ensuring faster integration into the team.
Customer Care Executive
Aegis Ltd.
Ahmedabad
08.2011 - 02.2012
- Facilitated positive consumer experience through active listening and empathy.
- Boosted company image through efficient problem resolution.
- Managed high-volume call centre for prompt customer service.
- Engaged in constructive feedback sessions to enhance performance skills.
- Strengthened brand reputation with professional and empathetic responses to inquiries.
Education
Bachelor of Commerce - Commerce
Shahjanand College
H.S.C - Commerce
Seth R.T New Education High School
S.S.C - undefined
Marigold English School
Skills
- Product knowledge expertise
- Long-Term relationship cultivation
- Strategic planning capability
- Microsoft office suite mastery
- Product knowledgeability
- Content creation for sales
- Comprehensive industry knowledge
- Revenue growth strategy
- Virtual meeting proficiency
Languages
English
Hindi
Gujarati
Bengoli
Personal Information
- MS Office
- Linux
- Windows
- Date of birth: 12/10/92
- Gender: Female
- Nationality: Indian
- Marital status: Un Married
Custom
I hereby declare that details furnished above are true to my knowledge and belief.
Timeline
Senior sales associate
Sulekha New Media Pvt Ltd
03.2023 - Current
Sr. Assistant cum Relationship Manager
Infocom Network Ltd
02.2021 - 12.2022
Sr. Account Manager
Sulekha.com New Media Pvt. Ltd.
02.2016 - 12.2020
Account Manager
Just Dial Ltd.
04.2013 - 07.2016
Sales Co-ordinator
Saumya Machineries Pvt Ltd.
03.2012 - 03.2013
Customer Care Executive
Aegis Ltd.
08.2011 - 02.2012
H.S.C - Commerce
Seth R.T New Education High School
S.S.C - undefined
Marigold English School
Bachelor of Commerce - Commerce
Shahjanand College
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