Alphred Chan
Dubai
Summary
1.Reliable and proactive, bringing strong observational skills and calm demeanour. Skilled in conflict resolution and maintaining secure environments, with focus on customer service. Dedicated to contributing to safety and security of role.
3. Reliable professional with keen sense of vigilance, seeking to transition into Security Officer role. Demonstrates strong communication and problem-solving skills, paired with calm demeanour in high-pressure situations. Committed to ensuring safety and security, fostering secure environment for all.
4. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Dependable in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
5. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
6. Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work history
Security officer
Transguard group llc
Dubai
2022.02 - Current
- Upheld strict access controls for ensuring building security.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Coordinated with other officers on shift changes smoothly and effectively.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Trained new members of security team, raising overall team performance levels.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto premises.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Patrolled premises regularly, contributing to safer work environment.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
Concierge
Damac
Dubai
2016.10 - 2021.12
- Assisted in planning and booking local tours, enhancing holiday experiences.
- Worked closely with hotel staff to ensure consistent communication flow.
- Enhanced guest satisfaction by providing excellent customer service.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Organised special requests from guests, ensuring attention to detail.
- Upheld hotel's brand image through excellent customer interactions.
- Maintained professional demeanour whilst dealing with difficult situations.
- Delivered exceptional service to VIP guests, exceeding expectations.
- Ensured smooth operations for daily concierge activities.
- Communicated regularly with housekeeping staff to maintain room standards.
- Handled complaints professionally, resolving issues promptly.
- Managed front desk operations effectively during peak hours.
- Maintained up-to-date knowledge of local attractions for better recommendations.
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Instructed maintenance staff to service rooms with known issues.
- Inspected presentation of rooms and laundry items.
- Created newsletters, brochures and social media posts to promote hotel services.
Pastry chef
4POINT BAR, RESTAURANT AND BAKERY
Entebbe
2012.01 - 2016.10
- Experimented with flavours to produce distinct taste profiles in desserts.
- Brought creativity to plate presentations, enhancing overall dining experience for patrons.
- Ensured perfect texture and flavour balance in all baked goods through meticulous preparation techniques.
- Upheld strict temperature control during baking process, ensuring optimal results every time.
- Demonstrated advanced icing skills to delight customers visually as well as gastronomically.
- Developed seasonal dessert menus for improved variety and appeal.
- Demonstrated culinary expertise to inspire junior chefs in the team.
- Worked closely with kitchen staff, ensuring smooth operations and food safety protocols.
- Incorporated customer feedback into menu planning for enhanced satisfaction levels.
- Improved operational efficiency with effective management of kitchen resources.
- Assured freshness by daily baking of diverse pastries, breads, and cakes.
- Enhanced customer satisfaction by creating innovative pastry designs.
- Maintained high cleanliness standards to guarantee hygienic working environment.
- Developed new products based on seasonal ingredients and dessert trends.
- Expanded menu with gluten-free and vegan-friendly desserts.
- Monitored ovens, setting time and temperature controls to achieve optimum baking results.
- Decorated completed baked goods with glazes, icings and artistic elements.
- Worked by hand and with mixing machinery to combine taking ingredients and chocolates.
- Produced delicious and attractive biscuits, pastries and pies for customers.
- Determined product quantities for next day operation by maintaining detailed production schedule.
- Served bakery customers daily with professional customer service.
Education
Certificate in pastry - Pastry
Entebbe vocational school
Entebbe Sira certificate - Security guard
FIRST SECURITY
Dubai 2016-10
Uganda certificate of education, UCE - General Studies
Koch Goma SSS
Gulu2006-10
Skills
- Customer service dedication
- Alertness and awareness
- Intercom systems use
- Company policy enforcement
- People evacuation procedures
- Body search procedures
- Alarm systems operation
- Property protection capabilities
- CCTV operation knowledge
- Security equipment handling
- Hostile situation management
- ID verification process
- Biometric systems operation
- Personal protection protocols
- Crowd control strategies
- Risk assessment capability
- Baggage inspection techniques
- Metal detector usage
- Responsive communication
- Microsoft office mastery
- Patrolling expertise
- Restrained use of force
- Emergency response coordination
- Fire safety training
- Report-writing
- Evidence preservation
- Physical Fitness
- Radio communication proficiency
- Resilience under pressure
- Vehicle search procedures
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Team Leadership
- Public speaking
Timeline
Security officer
Transguard group llc
2022.02 - Current
Concierge
Damac
2016.10 - 2021.12
Pastry chef
4POINT BAR, RESTAURANT AND BAKERY
2012.01 - 2016.10
Certificate in pastry - Pastry
Entebbe vocational school
Sira certificate - Security guard
FIRST SECURITY
Uganda certificate of education, UCE - General Studies
Koch Goma SSS