Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jennifer Doughty

Harlow,England

Summary

Reliable and proactive, bringing strong observational skills and calm demeanour. Skilled in conflict resolution and maintaining secure environments, with focus on customer service.

Although dated have a lot of travel background and willing to learn and sell my passion; holidays!

Overview

18
18
years of professional experience

Work history

Security officer

London Stansted Airport
Stansted, Essex
2006.06 - 2020.12
  • Operated metal detectors and x-ray machines proficiently for preventing contraband entry into restricted areas
  • Patrolled all over the airport regularly, contribution to a safe work environment
  • Responded to alarms with swiftness, ensuring minimal disruption to operations.
  • Coordinated with other officers on shift changes smoothly and effectively.
  • Assisted in emergency evacuation drills, ensuring all staff understood procedures.
  • Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
  • Carried out health and safety risk assessments accurately for reducing potential hazards.
  • Checked identification of visitors thoroughly to prevent unauthorised entries onto the air zone
  • Checked ID cards and documented details in security log.
  • Patrolled property during open hours, observing activities and deterring vandalism or criminal activity
  • Checked baggage and operated the cray machines to consistent high standards

Reservation Agent

Cresta Holidays
Broxbourne, Herts
2003.04 - 2006.05
  • Provided accurate information about hotel amenities to potential customers, leading to increased bookings.
  • Contributed positively to team success by maintaining a positive work attitude.
  • Interacted professionally with clients to build rapport and trust.
  • Coordinated effectively with team members, resulting in improved performance.
  • Kept up-to-date records of bookings, ensuring accuracy at all times.
  • Escalated unresolved issues where necessary, ensuring guest satisfaction at all times.
  • Demonstrated strong communication skills when liaising between guests and hotel management.
  • Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
  • Delivered high-level customer service for increased customer satisfaction.
  • Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Completed bookings and reservation amendments using hospitality property management software.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Liaised with corporate booking agents to coordinate and update itineraries.
  • Upsold guest experiences to maximise average booking value.
  • Maintained product knowledge to provide accurate information on local tour services.
  • Processed payments and online bookings with zero error.
  • Identified potential selling opportunities within booking process, including car hire and insurance.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.

Check in Agent

Servisair ltd
Stansted, Essex
2002.08 - 2002.10
  • Managed upset customers, restoring calm in stressful situations.
  • Informed passengers about changes in flight schedules, minimising confusion and stress.
  • Offered assistance to elderly and disabled passengers, ensuring they had a comfortable journey.
  • Maintained high standards of customer service under pressure during peak times.
  • Assisted passengers for smooth boarding process.
  • Checked passenger identification and issued boarding passes for secure flights.
  • Reviewed passports and travel documentation, issuing boarding passes upon completion.
  • Checked-in luggage and confirmed carry-on items met security requirements.

Education

A-Levels - Travel and Tourism

Harlow College
Harlow

NVQ Level 2 - Film studies

Harlow College
Harlow

Skills

  • Crowd control strategies
  • Public area safety checks
  • Company policy enforcement
  • Security equipment handling
  • Responsive communication
  • Customer service dedication
  • Metal detector usage
  • Body search procedures
  • X-Ray screening competence
  • Weapon detection
  • Security procedures adherence
  • Risk assessment capability
  • Radio communications
  • Driving licence
  • Sensitive information handling
  • Fire safety training
  • Report-writing
  • Safety inspections
  • Baggage screening techniques
  • Destination knowledge
  • Customer orientation
  • Hotel reservation
  • Patience and resilience
  • Flight booking
  • Ticket issuing and pricing
  • Travel consultation
  • Customer Service
  • Sales expertise
  • Package holiday sales
  • Leisure/holiday travel

Timeline

Security officer

London Stansted Airport
2006.06 - 2020.12

Reservation Agent

Cresta Holidays
2003.04 - 2006.05

Check in Agent

Servisair ltd
2002.08 - 2002.10

A-Levels - Travel and Tourism

Harlow College

NVQ Level 2 - Film studies

Harlow College
Jennifer Doughty