Alison Loker
Police Sergeant
Langport,Somerset
Summary
Dedicated professional with extensive expertise in customer service, risk assessment, complaint resolution and criminal law. Demonstrates exceptional strategic decision-making skills, ensuring accountability and maintaining professional integrity. Proficient in decision making under pressure, complemented by resilience under stress. Adept at multicultural sensitivity and awareness, fostering effective interpersonal communication and conflict resolution. Committed to ethical judgement and confidentiality while excelling in accurate report-writing. Career goals include advancing knowledge and experience within enforcement to enhance community safety and continuing engagement with partners and stakeholders.
Overview
32
32
years of professional experience
Work history
Neighbourhood Police Sergeant
Avon and Somerset Constabulary
Somerton, Somerset
01.2025 - Current
- Responsible for managing the activities of a large team to ensure they can identify problems, implement problem solving plans and evaluate results of their initiatives.
- Manage the professional development of all team members by supporting, guiding, coaching and seeking to secure relevant development opportunities to enhance individual and team performance.
- Drive specific initiatives in relation to the Police and Crime Commissioner's priorities.
- Lead in maintaining effective partnerships and build relations with all sections of the community and internal and external partners to reduce disorder, crime, road safety, community tension and anti-social behaviour.
- Prepare detailed reports regarding investigations, aiding in case resolution.
- Demonstrate high level of integrity whilst carrying out duties, inspiring respect among colleagues and the public alike.
Custody Sergeant
Avon and Somerset Constabulary
Bridgwater Without CP, Sedgemoor, Somerset
01.2022 - 01.2025
- Managed the safe and lawful operation of a police custody unit by managing the detention, care and welfare of individuals held in police custody.
- Maintained high standards of security, safety and efficiency for anyone within the custody unit by implementing all relevant legislation and guidelines to provide an environment which enables expeditious enquiries into the facts of individual cases.
- Made crucial decisions regarding detainees such as whether to authorise detention, and whether to charge, caution and/or release with or without bail by implementing all relevant guidelines of legislation ensuring the expeditious and effective processing of detained persons.
- Maintained legal compliance by ensuring that all actions within the custody unit comply with relevant legislation, policies and procedures.
- Conducted accurate, detailed and regular risk assessments on all detainees ensuring the safety and wellbeing of detainees and staff, while also managing potential risks.
- Supervised personnel performance evaluations, providing fair and constructive feedback.
- Treated detainees with respect and dignity and addressed well-being issues during detention.
- Ensured continuous professional development by keeping up to date with legislation, policy and procedure changes.
Neighbourhood Police Constable
Avon and Somerset Constabulary
Weston Super Mare, North Somerset
01.2019 - 01.2022
- Ensuring accessibility to the public and providing reassurance by patrolling the designated areas.
- Educated members of the community about personal safety measures and built trust and rapport with residents, local businesses and community groups.
- Identified potential crime hotspots, addressed anti-social behaviour and implemented preventative measures.
- Problem solved by working with the community and other agencies to find long-term solutions to local issues, and enhance crime prevention efforts.
- Achieved resolution of disputes through effective negotiation and mediation techniques.
- Carried out thorough investigations into reported incidents, completed detailed reports resulting in accurate case files.
- Responded to emergency calls for improved public service.
- Upheld law and order through proactive policing strategies.
- Executed arrest warrants for the apprehension of criminal offenders.
Response Police Constable
Avon and Somerset Constabulary
Weston super Mare, North Somerset
12.2006 - 01.2019
- Responded to emergency and non-emergency calls from the public, handling a wide range of calls including crime, safeguarding, medical emergencies and assisting partner agencies.
- Responded to and coordinated actions during major incidents.
- Ensured the safety of individuals and communities including vulnerable people.
- Provided immediate assistance in emergencies and using conflict resolution techniques.
- Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
- Focused on preserving life and evidence at the start of a crime investigation and continued with thorough investigations into reported incidents, resulting in accurate case files.
- Executed arrest warrants for the apprehension of criminal offenders.
- Directed traffic during peak hours or emergencies for streamlined vehicular movement.
- Assisted in crime scene investigations, aiding in evidence collection.
- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
- Enhanced community safety by conducting regular patrols.
- Performed stop-and-search procedures within legal parameters, protecting individuals rights whilst promoting safety.
- Provided testimony in court, contributing to successful prosecutions.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
Motor Claims Team Leader
Direct Line Group
Bristol
10.1998 - 12.2006
- Led a large team of advisors in providing guidance to customers when making claims.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Checkout operator
Tesco
Weston super Mare, North Somerset
01.1994 - 08.1996
- Processed returns and exchanges to ensure customer satisfaction.
- Followed company policies strictly while dealing with age-restricted items sale.
- Worked collaboratively with team members to meet shift targets smoothly.
- Promoted store loyalty cards, improving customer engagement.
Education
BTEC National Diploma - Travel And Tourism
Weston Super Mare College
Weston super Mare06.2000
Churchill Comprehensive School
Bristol06.1997
Skills
- Risk assessment capabilities
- Knowledge of criminal law
- Strategic decision making under pressure
- Resilience under stress
- Multicultural sensitivity and awareness
- Accurate reporting
- Proficient problem solver
- Outstanding communicator
Timeline
Neighbourhood Police Sergeant
Avon and Somerset Constabulary
01.2025 - Current
Custody Sergeant
Avon and Somerset Constabulary
01.2022 - 01.2025
Neighbourhood Police Constable
Avon and Somerset Constabulary
01.2019 - 01.2022
Response Police Constable
Avon and Somerset Constabulary
12.2006 - 01.2019
Motor Claims Team Leader
Direct Line Group
10.1998 - 12.2006
Checkout operator
Tesco
01.1994 - 08.1996
Churchill Comprehensive School
BTEC National Diploma - Travel And Tourism
Weston Super Mare College
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