Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Charlotte Wilson

28 Leicester Road, Broughton Astley,Leicestershire

Summary

Neighbourhood Police Sergeant with extensive experience in law enforcement, risk assessment and decision-making; currently serving at West Midlands Police in Coventry.

Proven management experience having led 3 teams in different roles including supporting new officers and supporting welfare. Experience in assessing and managing risk, dealing with conflict and working with partner agencies in a fast-paced environment.

Highly self-motivated as often organise my own continuous professional development. Proven to be resilient and adaptable through changing careers and changing roles within the police where often no prior training is provided.

Overview

14
14
years of professional experience

Work History

Neighbourhood Police Sergeant

West Midlands Police
Coventry
06.2025 - Current
  • Managed a team of 11 officers and staff while supporting welfare
  • Managed team performance using KPIs and regular performance reviews
  • Currently, my team is in the top 10 for positive outcome rates for victims
  • Completed community risk assessments when serious incidents occurred and implemented measures to reduce risk
  • Addressed local issues such as ASB through targeted interventions
  • Made decisions for investigations/casefiles which included civil orders such as CPWs
  • Collaborated with local partners to address and resolve community issues
  • Participated in community events to foster trust and obtain valuable feedback

Police Sergeant

Leicestershire Police
Leicester
04.2017 - 06.2025

Police Officer for 5 years:

  • Response - fast-paced environment requiring quick decision making in high stress and sometimes dangerous environments.
  • CID - investigating crimes by gathering evidence, building casefiles and safeguarding victims

Police Sergeant for 3 years:

  • Managed a team of officers, including student officers, and implemented individual development plans to enhance skills. Managed and made quick decisions during a shift regarding high risk missing people, deaths, domestic incidents and other incidents such as road traffic collisions. Completed monthly reviews of the team's investigations and completed yearly performance reviews.
  • Attended monthly partnership meetings with local stakeholders to collaboratively address community issues. Worked with the council and housing to conduct warrants and support partners with closure orders. Oversaw the management and risk assessment of people who were a risk to the community. Identified priorities and set tasks accordingly.

Primary School Teacher

Goodyers End Primary School
09.2016 - 02.2017
  • Developed and implemented lesson plans aligned with curriculum, tailored to meet individual children's needs
  • Evaluated and provided feedback on student work to support learning and development

Primary School Teacher

Birchwood Primary School
09.2014 - 08.2016
  • Created lesson plans based on the curriculum
  • Developed lesson resources and display boards
  • Assessed and moderated work
  • Wrote reports about the children's performance
  • Supported children with SEND
  • Utilised my teaching assistant effectively to support the children and my teaching
  • Organised and risk assessed school trips

Warehouse Operative

Aldi
Atherstone
06.2012 - 09.2013
  • Picking and packing items based on store orders
  • Achieved item picking target of 220 per hour in a fast-paced environment

Education

Level 4 - Police First Line Management

City and Guilds
01-2026

Level 2 Principles of Team Leading

North Warwickshire & South Leicestershire College
Nuneaton
01-2018

Level 2 Safeguarding and Prevent

North Warwickshire & South Leicestershire College
Nuneaton
01-2018

Post Graduate Certificate of Education

University of Leicester
Leicester
01-2014

Bachelor of Arts - Education Studies 2:1

University of Bedfordshire
Luton
01-2012

A-Levels - English Language, English Literature, Psychology

King Edward VI College
Nuneaton
01-2009

GCSEs -

Hartshill High School
Nuneaton
01-2007

Skills

  • Risk assessment
  • Incident and resource management
  • Team leadership/staff management
  • Decision making
  • Problem solving
  • Conflict resolution
  • Communication skills
  • Teamwork
  • Relationship-building
  • Calm under pressure
  • Report writing
  • Adaptability

Interests

  • Hiking/long walks
  • Running/Park run
  • Cooking
  • Family time
  • Gardening

Timeline

Neighbourhood Police Sergeant

West Midlands Police
06.2025 - Current

Police Sergeant

Leicestershire Police
04.2017 - 06.2025

Primary School Teacher

Goodyers End Primary School
09.2016 - 02.2017

Primary School Teacher

Birchwood Primary School
09.2014 - 08.2016

Warehouse Operative

Aldi
06.2012 - 09.2013

Level 4 - Police First Line Management

City and Guilds

Level 2 Principles of Team Leading

North Warwickshire & South Leicestershire College

Level 2 Safeguarding and Prevent

North Warwickshire & South Leicestershire College

Post Graduate Certificate of Education

University of Leicester

Bachelor of Arts - Education Studies 2:1

University of Bedfordshire

A-Levels - English Language, English Literature, Psychology

King Edward VI College

GCSEs -

Hartshill High School
Charlotte Wilson