Callum Jones
Blaenavon
Summary
Varied and multiskilled individual , Passion for technology and customer service. Flexible and adaptable to shifting workloads and top down policy changes. Ability to work as an individual or as a team. Go getter willing to learn and develop on the job. Naturally fast learner. Experienced in management in various locations looking to break into the IT sector and begin a career in the subject i love.
Overview
7
7
years of professional experience
Work history
Assistant manager
The whistle inn and park
Blaenavon, Torfaen
09.2024 - Current
- Monitored sales performance regularly adjusting strategies as required.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Managed daily operations to ensure smooth running of the restaurant.
- Managed cash registers accurately reducing discrepancies at end of day cashup.
- Assisted in recruitment process to build an effective workforce.
- Implemented promotional strategies for increased footfall during quiet seasons.
- Implemented and maintained a variety of digital systems. Including CCTV , Staffing systems , booking systems and websites
- Handled and developed social media platform advertisements building geuined brand growth.
119 Customer service agent / Manager
Teleperformance, HGS
Remote, Remote
04.2021 - 08.2023
- Achieved performance targets through diligent tracking and assessment of KPIs.
- Handled incoming queries for effective customer service.
- Trained staff to enhance customer service skills.
- Developed strong communication skills whilst liaising with clients.
- Developed training materials to improve staff knowledge and skills.
- Fostered a culture of innovation within the team, leading to numerous process improvements.
- Guided team towards the attainment of set goals through effective leadership.
Doorman
SCLUK
Cardiff, Cardiff
03.2019 - 09.2021
- Monitored CCTV systems effectively to prevent potential incidents.
- Enhanced customer experience with prompt service and polite communication.
- Managed crowd during peak hours, ensuring smooth flow of people traffic.
- Coordinated taxi services for guests, ensuring timely transportation.
- Conducted regular security checks, promoting a safe environment.
- Checked guest ID to ensure establishment age-limit requirements are consistently adhered to.
- Collaborated with security teams and emergency services to resolve urgent situations.
Education
GCSEs - A* - C including English and Maths
Abersychan School
AberyschanNATIONAL LEVEL 3 DIPLOMA EXTENDED - Computing
Coleg Gwent
Ebbw Vale, Blaenau Gwent /2014 - /2016
Bachelor of Science - digital forensics
University of southwales
Fire Marshal Training - Fire training , Including use of phsycial fire fighting equipment
Highfield
Level 2 First aid at work - Advanced first aid and work trained.
Highfield
Skills
- Supervisory expertise
- Time and attendance
- Organised and reliable
- IT systems
- IT literate
- IT infrastructure knowledge
- IT services management
- Digital networking proficiency
- Hardware install and fault dignostics
- Networking and Configuration
- Group policies and user management
- Customer service
- 3D modelling
References
References available upon request.
Timeline
Assistant manager
The whistle inn and park
09.2024 - Current
119 Customer service agent / Manager
Teleperformance, HGS
04.2021 - 08.2023
Doorman
SCLUK
03.2019 - 09.2021
GCSEs - A* - C including English and Maths
Abersychan School
NATIONAL LEVEL 3 DIPLOMA EXTENDED - Computing
Coleg Gwent
/2014 - /2016
Bachelor of Science - digital forensics
University of southwales
Fire Marshal Training - Fire training , Including use of phsycial fire fighting equipment
Highfield
Level 2 First aid at work - Advanced first aid and work trained.
Highfield