Alisha Gafur
Dunfermerline,Scotland
Summary
Customer-focused professional with extensive experience in customer service, event coordination, and team leadership. Demonstrates expertise in resolving customer enquiries, managing complaints, and enhancing customer satisfaction while promoting a positive brand image. Skilled in project coordination, budget management, and quality assurance, with a proven ability to develop creative advertising strategies and streamline operations. Adept at fostering team performance through training programmes and performance monitoring. Seeking opportunities to leverage analytical thinking and problem-solving skills to drive operational excellence and deliver exceptional customer experiences.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Customer Advisor
Boots
10.2022 - Current
- Resolved customer service enquiries promptly, ensuring accurate information and support.
- Handled customer complaints calmly, resolving issues to enhance customer satisfaction.
- Managed onsite teams' operations, sourced materials and handled problems and feedback from clients, promoting positive brand image.
- Managed small and large scale events, conferences and seminars.
- Developed creative advertising strategies to increase customer awareness of goods, services, and special promotions.
Front of House Team Member
Smashburger
09.2022 - 11.2022
- Provided a warm, friendly welcome to visitors, maintaining an excellent first impression.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
Manager
Miraj Indian Takeaway
01.2020 - 02.2021
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Education
Bachelor of Arts - International Festivals and Events Management
Edinburgh Napier University
Edinburgh01-2026
Certificate of Higher Education - Higher Business
Woodmill High school
Dunfermline, FIFECertificate of Higher Education - English
Woodmill High school
Dunfermline, FIFECertificate of Higher Education - Drama
Woodmill High school
Dunfermline, FIFECertificate of Higher Education - Religious Studies
Woodmill High school
Dunfermline, FIFECertificate of Higher Education - Geography
Woodmill High school
Dunfermline, FIFEScottish Qualifications Certificate - Maths
Woodmill High school
Dunfermline, FIFEScottish Qualifications Certificate - English
Woodmill High school
Dunfermline, FIFEScottish Qualifications Certificate - Business
Woodmill High school
Dunfermline, FIFESkills
- Customer service
- Customer experience
- Event coordination
- Budget management
- Data analysis
- Quality Assurance
- Project coordination
- Time management
- Analytical thinking
- Problem-solving
- Multi-tasking
- Communication skills
- Team leadership
- Conflict resolution
- Patience under pressure
- Social media marketing
Languages
English
First Language
French
Elementary
A2
Bengali
Proficient
C2
Hobbies and interests
- Planning and completing events, such as weddings, baby showers, and parties.
- Community and Charity Volunteering
- Makeup
- Art
- Creativity
- Social media
- Content Creation
Timeline
Customer Advisor
Boots
10.2022 - Current
Front of House Team Member
Smashburger
09.2022 - 11.2022
Manager
Miraj Indian Takeaway
01.2020 - 02.2021
Bachelor of Arts - International Festivals and Events Management
Edinburgh Napier University
Certificate of Higher Education - Higher Business
Woodmill High school
Certificate of Higher Education - English
Woodmill High school
Certificate of Higher Education - Drama
Woodmill High school
Certificate of Higher Education - Religious Studies
Woodmill High school
Certificate of Higher Education - Geography
Woodmill High school
Scottish Qualifications Certificate - Maths
Woodmill High school
Scottish Qualifications Certificate - English
Woodmill High school
Scottish Qualifications Certificate - Business
Woodmill High school