Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
AI interest
References
Timeline
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Alfie Thorp

Ipswich, Kesgrave,Suffolk

Summary

Dynamic and results-oriented individual with hands-on experience with expertise in sales, customer assistance and customer service, with project coordination being a pivotal part of my work life, with measurable efficiency gains with 20% faster service times, and experience in stakeholder management by coordinating with internal teams to prioritise tasks across multiple cases, ensuring deadlines and compliance requirements were met. Committed to leveraging advanced analytical skills, strategic development, and proactive adaptability to drive operational excellence in project management and surveying roles.

Overview

3
3
years of professional experience
35
35
years of post-secondary education

Work history

Crew member

McDonald's
Ipswich, Kesgrave, suffolk
2024.09 - Current
  • Executed daily operation procedures, ensuring adherence to the company's policies.
  • Provided personalised customer service, fostering loyalty amongst clients, allowing for over 90% customer satisfaction rates.
  • Ensured customer satisfaction with prompt and accurate order fulfilment.
  • Handled high-pressure situations calmly, providing solutions promptly.
  • Participated in regular stock takes, helping manage supplies efficiently.
  • Collaborated with team members to maintain a friendly work environment, promoting productivity.
  • Helped to organise the kitchen, leading to 20% faster food output times.

Customer sales assistant

Marks & Spencer
Ipswich, Kesgrave, Suffolk
2025.11 - 2026.01
  • Prioritised tasks effectively in fast-paced retail settings.
  • Enhanced customer engagement by offering product knowledge and advice.
  • Ensured smooth operations during peak hours by helping to manage staff, supplies and newer employees, resulting in a 15% decease in downtime.
  • Balanced multiple responsibilities simultaneously without compromising the quality of service provided.
  • Resolved queries swiftly, contributing to a positive customer experience.

internship solicitor

Barker Gotelee Solicitors
Ipswich, Kesgrave, Suffolk
2023.10 - 2023.12
  • Identified potential risks in each case mitigating negative impacts effectively.
  • Constructed effective dispute resolution strategies, minimising the need for litigation whenever possible.
  • Managed heavy caseloads, maintaining exceptional attention to detail under pressure.
  • Resolved complex legal challenges to ensure client satisfaction, helping with customer retention by up to 60%.

  • Organised regular updates to clients about the progress of their cases, promoting transparency and trustworthiness within the firm's services.

Education

GCSEs - Maths

Kesgrave High School
Suffolk
2018.09 - 2024.06

GCSEs - English literature

Kesgrave High School
Suffolk
2018.09 - 2024.06

GCSEs - English language

Kesgrave High School
Suffolk
2018.09 - 2024.06

GCSEs - History

Kesgrave High School
Suffolk
2018.09 - 2024.06

GCSEs - business

Kesgrave High School
Suffolk
2020.09 - 2024.06

GCSEs - Science

Kesgrave High School
Suffolk
2018.09 - 2024.06

A-Levels - Law

Kesgrave High School Sixth Form
Suffolk
2024.09 - 2025.06

A-Levels - Business

Kesgrave High School Sixth Form
Suffolk
2024.09 - 2025.06

A-Levels - B-Tech Psychology

Kesgrave High School Sixth Form
Suffolk
2024.09 - 2025.06

Skills

  • Fast-Paced work adaptability
  • Interpersonal competence
  • Peer collaboration
  • Communication skills
  • Oral advocacy
  • Legal drafting
  • Networking ability
  • Performance goals
  • Critical thinking and problem solving
  • Google sheets/Excel
  • Risk assessment capabilities

Affiliations

  • Travelling to different countries, experiencing their unique and different cultures and communicating with people form different backgrounds.
  • Going to the gym 3-5 times a week developing endurance also allowing for precise performance. tracking correlating to construction site co-ordination and deadline management
  • travel planning in Asia enhancing logistical project planning, stakeholder negotiation and risk assessment.

Accomplishments

Employee of the month: Recognised for streamlining peak-hour operations, helping to reduce service time by up to 15%. Furthermore.

Barker Gotelee: I helped develop a filing system, reducing document retrieval by up to 30%. Praised in team review for enhancing workflow.

Charity: I helped at a local charity team to sort and distribute supplies to families in need in times of struggle, for example, during Christmas time.

Head Boy: At Kesgrave High School, I was elected head boy by delivering a speech on my qualities and changes I could bring to help foster a more caring environment.

AI interest

I recently had an experience with AI that genuinely changed how I approach problem-solving. While working on a personal project, I used an AI tool to help analyse a large set of unstructured notes I had collected over several months. What would have taken me days to organise manually was distilled into clear themes and actionable insights within minutes.

What stood out wasn’t just the speed, but the way the AI prompted me to think differently. It suggested connections between ideas I hadn’t considered, which led me to refine my approach and ultimately produce a stronger outcome. Rather than replacing my input, it enhanced my thinking and pushed me to be more creative and efficient.

This experience showed me how AI can act as a collaborative partner supporting human intuition while expanding what’s possible and it’s something I’m excited to continue exploring in a professional setting.

References

References available upon request.

Timeline

Customer sales assistant

Marks & Spencer
2025.11 - 2026.01

Crew member

McDonald's
2024.09 - Current

A-Levels - Law

Kesgrave High School Sixth Form
2024.09 - 2025.06

A-Levels - Business

Kesgrave High School Sixth Form
2024.09 - 2025.06

A-Levels - B-Tech Psychology

Kesgrave High School Sixth Form
2024.09 - 2025.06

internship solicitor

Barker Gotelee Solicitors
2023.10 - 2023.12

GCSEs - business

Kesgrave High School
2020.09 - 2024.06

GCSEs - Maths

Kesgrave High School
2018.09 - 2024.06

GCSEs - English literature

Kesgrave High School
2018.09 - 2024.06

GCSEs - English language

Kesgrave High School
2018.09 - 2024.06

GCSEs - History

Kesgrave High School
2018.09 - 2024.06

GCSEs - Science

Kesgrave High School
2018.09 - 2024.06
Alfie Thorp