Alfie Lee
Poulton-le-Fylde,United Kingdom
Summary
Dedicated professionalism with strong knowledge in point of sale systems and a proven track record in successful upselling. Demonstrated strong customer service skills, effective communication with customers and staff and use of critical thinking abilities. Adept at time management and maintaining a positive attitude even during the busiest of times, with a goal to use these skills in order to enhance customer satisfaction and increase sales to maximize efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Sales assistant
Le Feast
Blackpool, Lancashire
06.2022 - 08.2025
- The cafe is located in a busy train station with an annual footfall of just under 2,000,000 travellers, within which I was able to confidently and efficiently operate a single till system during peak hours while also handling the following
- Conducted inventory checks to manage stock levels accurately and performing regular "stock-runs" to ensure this remains at an effective level.
- Helped ensure a welcoming store environment by maintaining clean and well-organized displays and engaging customers in active conversation to produce a pleasant experience for all.
- Assisted customers with product selection to guarantee customer satisfaction.
- Ensured the customer access fridges contained a consistent level of products to ensure availability.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours, and managing individual customer needs as necessary.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Engaged in light cooking responsibilities and maintaining a high standard.
- Participated in "Closing-Shifts" following guidelines to ensure EHO regulation is followed and to prepare the unit for an efficient opening the following day.
- Monitored and reported suspicious activity to security officer to avoid theft while also implementing "HOT and WHAT" protocol as was required in the station.
Education
Bachelor of Science - Psychology
Edge Hill University
Ormskirk 09.2024 -
A-Levels -
The Blackpool Sixth Form College
Blackpool 09.2022 - 05.2024
GCSEs -
Hodgson Academy
Poulton-le-Fylde, Lancashire 09.2017 - 06.2022
Skills
- Point of sale expertise
- Successful upselling
- Time Management
- Positive Attitude
- Critical Thinking
- Strong Customer Service
- Communication Skills
- Computer Literate
Certification
- Licensing Law Awareness: Completed in October 2022
- Level 2 Food Hygiene and Safety for Catering: Completed in October 2022
Certificates available upon request.
Affiliations
- Avid reader enjoying genres of a wide variety however a personal preference for the horror genre.
- Previously enjoyed acting in various professional stage shows in Blackpool.
- Avid Gamer previously competing to a high level (showing leadership, teamworking and critical thinking)
Timeline
Bachelor of Science - Psychology
Edge Hill University
09.2024 -
A-Levels -
The Blackpool Sixth Form College
09.2022 - 05.2024
Sales assistant
Le Feast
06.2022 - 08.2025
GCSEs -
Hodgson Academy
09.2017 - 06.2022
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