
I am an experienced pub worker with a strong foundation in customer service and effective communication. I understand beer tap operation, stock rotation practices, and handling customer complaints, as well as being skilled in team collaboration, problem resolution, and cash handling, ensuring smooth operations during late or unsociable hours, especially during busy periods. I am committed to maintaining high standards of cleanliness and safety while recognising underage patrons to comply with licensing laws.
Improved guest experiences during high-volume England games through attentive customer service.
Prepared the bar for next-day trade by completing end-of-day cleaning.
Reduced compliance risk by checking identification and refusing underage drinks.
Maintained smooth service for high-volume guest demand with exceptional customer care.
Increased repeat visits by building rapport and encouraging positive guest interactions.
Protected responsible service by refusing drinks without appropriate proof of age.
Maintained health standards by changing beer barrels safely and efficiently.
Supported restocking efficiency by dropping beer barrels safely into cellar storage.
Strengthened team performance by training new members with respectful coaching.
Protected drink quality by completing safe ale line cleans after run-off.
. Completed a 26 mile walk (Yorkshire Dales Mighty Hike), raised over £950 for charity, in just over 10 hours
. Hiked Ingleborough (Yorkshire peaks) in 4 hours