Madelaine Chatt-ramsey
Glasgow
Summary
Highly motivated and dedicated individual with a strong academic background and a diverse range of professional experience. Possesses excellent communication, time management and problem solving skills with the ability to work independently and collaboratively in dynamic environments. Committed to taking on new challenges, opportunities and gaining further experience.
Overview
6
6
years of professional experience
Work History
Bar Staff
Wunderbar
Glasgow
02.2026 - Current
- Provided friendly and efficient service to customers in a busy bar environment.
- Prepared and mixed a variety of alcoholic and non-alcoholic cocktails to a high standard, following recipes and ensuring consistent presentation and quality.
- Took customer orders accurately and processed cash and card payments.
- Maintained a clean, organised and well-stocked bar throughout shifts.
- Worked effectively under pressure during busy periods while maintaining excellent customer service.
- Replenished stock and assisted with deliveries, storage and inventory checks.
- Worked closely with colleagues to ensure smooth and efficient service.
- Assisted with opening and closing duties, including cleaning and securing the bar.
Sales Assistant
Matalan
Bishopbriggs, Glasgow
06.2023 - Current
- Helped to operate both tills and self checkouts with cash, card, mobile, Klarna and shopping voucher payments, offering a quick and easy experience for the customers.
- Kept the shop floor environment clean and tidy and ensured all stock was put back in the correct locations.
- Provided support for customers on the shop floor and at the fitting rooms.
- Learnt about new ranges of products and promotions to be able to provide each customer with the required information.
- Opened new merchandise boxes and managed the inventory effectively to make sure low stock levels were replenished promptly.
- Affixed price and security tags on new stock before they reached the shop floor.
- Provided faultless customer service from initial greeting to purchase completion.
- Listened intently to customer complaints and successfully addressed them or referred them to management.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Assisted in the click and collect orders.
Floor Staff Member
The Social
Glasgow
07.2024 - 02.2026
- Greeted and seated guests to establish prompt, high quality service.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Stayed up-to-date on menu changes and recipe ingredients to efficiently answer customer questions and maintain optimal customer safety.
- Assisted in running food, snack and drink orders to customers in timely fashion.
- Checked on designated tables at appropriate intervals to respond to requests.
- Removed dishes, glassware and cutlery from customers when finished, asking for refills or extra courses.
- Provided cheques and processed payments at end of service.
- Resolved customer complaints promptly, ensuring high quality customer service.
- Cleared and reset tables for new customers.
- Hand-washed dishes and glassware.
- Collected empty glasses and cleared smashed glass on busy evenings, ensuring the dance floor was kept safe and tidy.
- Stocked and maintained silverware, linens and condiments.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Handled alcohol deliveries ensuring deliveries are stored tidy and safely.
- Carried out appropriate opening and closing jobs.
Volunteer Befriender
The No.1 Befriending Agency
Glasgow
08.2025 - 07.2026
- Provided regular one-to-one companionship to older adults through home visits, helping to reduce loneliness, and social isolation.
- Built trusting relationships by actively listening, engaging in meaningful conversation, and offering emotional support.
- Supported service users during outings and community visits, encouraging independence, and social participation.
- Communicated effectively with individuals from diverse backgrounds, adapting approach to individual needs and preferences.
- Worked in collaboration with a befriending agency, following safeguarding, confidentiality, and professional boundaries.
- Demonstrated reliability and commitment by maintaining consistent visits and schedules.
Volunteer Mentor
MCR Pathways
Glasgow
02.2025 - 10.2025
- Provide one-to-one weekly mentoring support to a young person in secondary school, building a consistent and trusting relationship.
- Help develop the mentee’s confidence, communication skills, and future aspirations through active listening and encouragement.
- Support the young person in identifying personal strengths and setting achievable goals related to education and career pathways.
- Maintain professional boundaries while offering a safe, supportive space for the mentee to share thoughts and experiences.
- Commit to regular weekly sessions, demonstrating reliability and a long-term investment in the young person's development.
- Collaborate with school staff and the MCR coordinator to ensure the mentoring relationship aligns with the pupil’s needs and school environment.
- Adapt communication style and activities (e.g., conversational games, card activities) to engage the mentee and build rapport.
- Maintained long-lasting and trusting relationships with students by going the extra mile to assist needs and provide ongoing support.
Student Ambassador
University of Strathclyde
Glasgow
09.2024 - 10.2024
- Volunteered as a student ambassador during welcome and development week assisting academic staff in delivering tutorial sessions to new students.
- Welcomed and supported the transition of new students joining the faculty of Humanities and Social Sciences.
- Facilitated conversations about expectations and concerns for student life.
- Provided support to new students helping orient themselves to the University and meet fellow students.
Student Research Intern
University of Strathclyde
Glasgow
09.2024 - 06.2025
- Undertook quantitative research examining patterns of engagement with the University’s Disability & Wellbeing Service.
- Investigated demographic and behavioural patterns associated with service use, including the reasons students sought support.
- Utilised SPSS to analyse and interpret quantitative datasets, identifying trends and relationships within the data.
- Synthesised statistical findings into clear, evidence-based conclusions regarding student support needs.
- Developed a report translating research findings into practical recommendations for potential improvements to service provision and accessibility.
- Collaborated with researchers and fellow students throughout the research, analysis and reporting process.
Sales Assistant
Boyes Department Store
Bishop Auckland, Durham
01.2021 - 05.2022
- Provided helpful advice, attentive service and offered assistance to best meet customer needs and boost satisfaction.
- Managed till operations by promptly and precisely scanning items, processing cash, card and mobile payments, issuing receipts and processing product returns and exchanges.
- Increased responsibility through training new staff, cashing up the tills at the end of each trading day and gaining knowledge of store opening and closing procedures.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Offered flexibility by covering for absent colleagues at short notice.
- Resolved customer complaints and issues with proactive problem-solving skills, in a friendly and calm manner.
- Completed routinely health and safety tests.
- Maintained impeccably high standard store presentation through clean and presentable product displays.
- Updated product labelling and pricing to reflect discounts and offers.
Education
MSc Clinical Psychology
Strathclyde University
Glasgow 2026 - Current
BA Honours - Psychology
University of Strathclyde
Glasgow, GLG 2022 - 2026
A-Levels - Sociology
Durham Sixth Form Centre
Durham, DUR 2020 - 2022
A-Levels - Business Studies
Durham Sixth Form Centre
Durham, DUR 2020 - 2022
A-Levels - Media Studies
Durham Sixth Form Centre
Durham, DUR 2020 - 2022
GCSEs - English Language
Staindrop Academy
Darlington, DAL 2015 - 2020
GCSEs - English Literature
Staindrop Academy
Darlington, DAL 2015 - 2020
GCSEs - Maths
Staindrop Academy
Darlington, DAL 2015 - 2020
Skills
- Teamwork - understands the importance of being able to work with others - strengthened through past experience of being part of gymnastics teams
- Confident communicator - able to effectively communicate with a diverse range of people, across various departments to explain own ideas and listen to others opinions
- IT skills - can confidently set up a website on WIX and design and edit posters through Photoshop
- Confident and outgoing - enthusiastic individual, emphasised through past experience in theatre dance productions
- Money handling - able to accurately count money and cash up the till at the end of each day
- Effective time management and organisation - prioritises workload to make sure all tasks get completed to a high standard
- Working individually - thrives in understanding how to prepare for and solve tasks as an individual, as well as a team Strengthened through past experience in dance and music exam preparation
Timeline
Bar Staff
Wunderbar
02.2026 - Current
Volunteer Befriender
The No.1 Befriending Agency
08.2025 - 07.2026
Volunteer Mentor
MCR Pathways
02.2025 - 10.2025
Student Ambassador
University of Strathclyde
09.2024 - 10.2024
Student Research Intern
University of Strathclyde
09.2024 - 06.2025
Floor Staff Member
The Social
07.2024 - 02.2026
Sales Assistant
Matalan
06.2023 - Current
Sales Assistant
Boyes Department Store
01.2021 - 05.2022
GCSEs - Maths
Staindrop Academy
2015 - 2020
GCSEs - English Literature
Staindrop Academy
2015 - 2020
GCSEs - English Language
Staindrop Academy
2015 - 2020
A-Levels - Media Studies
Durham Sixth Form Centre
2020 - 2022
A-Levels - Business Studies
Durham Sixth Form Centre
2020 - 2022
A-Levels - Sociology
Durham Sixth Form Centre
2020 - 2022
BA Honours - Psychology
University of Strathclyde
2022 - 2026
MSc Clinical Psychology
Strathclyde University
2026 - Current