Alexia Karadimou
Milton Keynes,Buckingham
Summary
Dedicated Shop Assistant with strengths in customer engagement and support. Delivers positive shopping experiences by actively listening to customer needs. Utilises strong communication skills to resolve conflicts and foster team collaboration.
Overview
19
19
years of professional experience
Work History
Family support worker
MK council
Milton Keynes
12.2022 - Current
- Facilitated access to essential resources for vulnerable families.
- Facilitated collaboration with professionals to enhance family support through a multi-agency approach.
- Document incidents and events while preparing assessments of family needs using social care digital systems to ensure comprehensive evaluations.
children and family worker
Buckinghamshire County Council
11.2020 - 11.2022
- Assis families with children with disabilities.
- Evaluate needs and created support plans.
- Collaborate with health professionals and schools.
- Present children's needs to social care panel for funding support.
Teaching Assistant In Primary School
Bishop Parker Primary school
Milton Keynes
09.2016 - 04.2019
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Maintained a safe and tidy classroom, adhering to health and safety guidelines.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
- Offered extra help and assistance to SEND students with individual classwork and group activities.
- Supported pupil learning through one-to-one sessions and small group activities, adapting to individual needs.
- Organised classroom spaces and materials to help teacher prepare for lessons.
Customer Service Coordinator
LG electronics
Barcelona
03.2007 - 01.2009
- Resolved complex customer complaints, fostering positive relationships and enhancing brand loyalty.
- Professionally handled and processed customer complaints, completing in line with the company's procedures.
- Managed customer accounts, updating details and processing requests efficiently.
Education
Master of Science - Psychology
Manchester Metropolitan University
Manchester01-2019
Skills
- Level 2 Maths and English
- Microsoft Office
- Data entry
- Report writing
- Team collaboration
- Respect for diversity
- Time-management
- Decision making
- Excellent organisation
- Effective communication
- customer service
- team building
- customer engagement
- conflict resolution
- attention to detail
- positive mindset
- Team player mentality
- Patience under pressure
Timeline
Family support worker
MK council
12.2022 - Current
children and family worker
Buckinghamshire County Council
11.2020 - 11.2022
Teaching Assistant In Primary School
Bishop Parker Primary school
09.2016 - 04.2019
Customer Service Coordinator
LG electronics
03.2007 - 01.2009
Master of Science - Psychology
Manchester Metropolitan University