Summary
Overview
Work History
Education
Skills
Certification
Custom
Affiliations
Languages
Timeline
Generic
Alexandru Tutuiu

Alexandru Tutuiu

Newport,Monmouthshire

Summary

Industrious student seeking career in technical support field. Eager to learn new techniques and enhance skills. Dedicated to offer strong customer service to increase trust and reliability, taking on challenging new role harnessing interpersonal skills, collaboration and problem-solving.

Dedicated person, driven to deliver high-quality service and consistent results highly effective in undertaking administrative and programme management tasks, managing complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Logical thinker with top problem-solving abilities, communicating well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Multi Drop Parcel Delivery Driver

Amazon Flex-Newport
Newport, Monmouthshire
05.2022 - Current
  • Improved customer satisfaction with polite and efficient service.
  • Loaded and unloaded parcels to prevent damage.
  • Used GPS systems proficiently for accurate route planning.
  • Adapted quickly to changing routes due to road works or traffic conditions.

Production Operative

HWM-water-Cwmbran
Cwmbran, Monmouthshire
10.2019 - 05.2022
  • Organised goods ready for dispatch, ensuring timely deliveries.
  • Ensured product quality by conducting regular checks and adjustments.
  • Coordinated with team members for smoother assembly line operations.
  • Collaborated on problem-solving tasks for improved workflow efficiency.
  • Operated machinery to meet daily production targets.
  • Followed company procedures for effective task completion.

Parcel Delivery Driver

NGC Logistics-Newport
Newport, Monmouthshire
06.2017 - 09.2019
  • Ensured timely delivery by following proper routes and schedules.
  • Improved customer satisfaction with polite and efficient service.
  • Loaded and unloaded parcels to prevent damage.
  • Managed paperwork accurately, aiding in efficient record-keeping.
  • Handled fragile items carefully, preventing product damage.
  • Used GPS systems proficiently for accurate route planning.
  • Adapted quickly to changing routes due to road works or traffic conditions.

Head waiter

J.D Wetherspoon The Queens Hotel-Newport
Newport, Monmouthshire
01.2016 - 05.2017
  • reasInced customer satisfaction by delivering prompt, courteous service.
  • Ensured accurate orders by effectively communicating with kitchen staff.
  • Managed staff rota to ensure adequate coverage during peak hours.
  • Resolved customer complaints promptly, fostering a positive dining environment.
  • Coordinated large party reservations to accommodate high-volume business periods.
  • Trained new staff members, promoting consistent service standards across the team.
  • Assisted in menu development for improved guest satisfaction.
  • Communicated regularly with management regarding customer feedback and staff performance issues.
  • Promoted special events at the restaurant resulting in increased bookings.
  • Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Followed food hygiene and safety procedures in line with requirements.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
  • Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.

Head waiter

Sky Blue Resort
Ploiesti, Prahova
03.2013 - 12.2015
  • ReasInced customer satisfaction by delivering prompt, courteous service.
  • Ensured accurate orders by effectively communicating with kitchen staff.
  • Managed staff rota to ensure adequate coverage during peak hours.
  • Resolved customer complaints promptly, fostering a positive dining environment.
  • Coordinated large party reservations to accommodate high-volume business periods.
  • Trained new staff members, promoting consistent service standards across the team.
  • Assisted in menu development for improved guest satisfaction.
  • Communicated regularly with management regarding customer feedback and staff performance issues.
  • Promoted special events at the restaurant resulting in increased bookings.
  • Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Followed food hygiene and safety procedures in line with requirements.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
  • Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.

Education

Certificate of Higher Education - Business

University of Wales Trinity Saint David
Cardiff
09/2024 -

NVQ Level 2 - Constructions, instalations and public works

Toma N. Socolescu Industrial High-School
Romania
09/2006 - 06/2009

Skills


  • Business communication
  • Able to follow instructions
  • Customer complaints resolution
  • Time management
  • Logistics coordination
  • Record keeping
  • Working under pressure
  • Customer service
  • Attention to Detail
  • Database management
  • Interpersonal communication
  • Troubleshooting methodologies
  • Web application understanding
  • Customer service oriented
  • Technical documentation writing
  • Broadband networking
  • Database administration
  • Workload prioritisation
  • Automated testing tools usage
  • Efficient multitasking
  • Software installation
  • Hardware troubleshooting
  • Network configuration
  • System upgrades
  • Data backup procedures
  • Windows server management
  • Cloud computing expertise
  • Technical writing
  • Technical troubleshooting
  • Training programme development
  • Monitoring systems and tools
  • Functionality testing
  • Change management
  • Office 365
  • Document management software
  • Hardware Maintenance
  • Computer Science
  • System diagnostics
  • Email setup and support
  • Customer service orientation
  • Escalation procedures
  • Patience with users
  • Database maintenance

Certification

CERTIFICATE OF ACHIEVEMENT in Employability field


CERTIFICATE OF PROFESSIONAL Competence waiter

Custom

  • Microsoft Office(TM) (Word, Excel și PowerPoint)
  • Install and configure Windows

Affiliations

  • Travelling, swimming and cycling

Languages

English
Fluent
Romanian
Native

Timeline

Multi Drop Parcel Delivery Driver

Amazon Flex-Newport
05.2022 - Current

Production Operative

HWM-water-Cwmbran
10.2019 - 05.2022

Parcel Delivery Driver

NGC Logistics-Newport
06.2017 - 09.2019

Head waiter

J.D Wetherspoon The Queens Hotel-Newport
01.2016 - 05.2017

Head waiter

Sky Blue Resort
03.2013 - 12.2015

Certificate of Higher Education - Business

University of Wales Trinity Saint David
09/2024 -

NVQ Level 2 - Constructions, instalations and public works

Toma N. Socolescu Industrial High-School
09/2006 - 06/2009

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Alexandru Tutuiu