Summary
Overview
Work history
Education
Skills
Custom
References
Timeline
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ABDULLAHI ALI

Birmingham,West Midlands

Summary

Results-driven professional with extensive experience in administrative tasks and customer service, consistently achieving high satisfaction ratings through proactive support and efficient problem-solving.

Overview

2
2
years of professional experience
2017
2017
years of post-secondary education

Work history

Multi drop van delivery driver

Argos
Birmingham, West Midlands
09.2024 - 07.2025
  • Accurately followed daily delivery manifests and planned multi-drop routes to ensure timely and efficient deliveries to residential customers.
  • Communicated professionally with dispatch teams and customers via phone, email, and in-person to confirm delivery details, report delays, and resolve any route or delivery issues.
  • Maintained up-to-date delivery records and logged any issues or exceptions using handheld devices or internal systems to support accurate tracking and customer service.
  • Handled customer interactions with professionalism, addressing concerns such as missed deliveries, damaged items, or order discrepancies with clear, polite communication.

Warehouse administrator

Unipart Logistics
07.2023 - 06.2024
  • Accurately inputted and maintained stock, shipment, and order data using internal systems and Microsoft Excel, ensuring real-time inventory accuracy.
  • Managed and responded to email, telephone, and written correspondence with suppliers, couriers, and internal departments, maintaining a professional and efficient communication flow.
  • Conducted detailed searches for delivery discrepancies, stock transfers, resolving issues promptly to support warehouse operations.
  • Handled inbound and outbound telephone calls with clarity and professionalism, ensuring smooth coordination between warehouse and office teams.
  • Utilized Microsoft Outlook for scheduling, internal communication, and task tracking; proficiently used Word and Excel for reports, documentation, and stock records.
  • Supported wider administrative duties including filing, document preparation, and updating logs to ensure compliance and workflow efficiency.
  • Demonstrated strong verbal and written communication in day-to-day liaison with warehouse staff and external contacts.
  • Maintained a flexible, reliable, and proactive approach in a fast-paced environment, regularly adapting to shifting priorities and operational needs.

Education

Access to Higher Education - Engineering

Bournville College

Skills

Key Skills and Competencies

  • Exceptional Communication: Adept at conveying ideas clearly and effectively across various platforms and audiences, both verbal and written
  • Technical Proficiency: Skilled in using a range of IT systems and tools, with the ability to quickly adapt to new software environments
  • Software Expertise: Competent in leveraging required software applications to support business operations and streamline workflows
  • Leadership & Team Coordination: Proven ability to lead teams with confidence, delegate tasks effectively, and drive performance toward common goals
  • Collaborative Team Player: Thrives in team-oriented environments; contributes actively to group success and fosters a positive, supportive workplace culture
  • Multilingual Communication: Fluent in multiple languages, enhancing cross-cultural communication and expanding reach in diverse markets

Custom

References available upon request

References

References available upon request.

Timeline

Multi drop van delivery driver

Argos
09.2024 - 07.2025

Warehouse administrator

Unipart Logistics
07.2023 - 06.2024

Access to Higher Education - Engineering

Bournville College

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ABDULLAHI ALI