Alexandra McDermott
Liverpool,Merseyside
Summary
- Enthusiastic worker knowledgeable in upselling and building rapport with clients. Talented people person with five years of experience working with customers and building relationships
- Dedicated worker skilled at meeting needs of diverse clientele accurately and courteously by keeping calm and maintaining professionalism at all times.Driven to go above and beyond to satisfy customers, improve operations and support team members.
- Energetic [Job title] familiar with [Skill], [Skill] and [Skill]. Possess remarkable multi-tasking and listening abilities. Seek to leverage industry experience, enthusiasm and [Type] knowledge to take on new challenge in growing operation.
Overview
6
6
years of professional experience
Work history
Restaurant Waitress
14 bar and grill
Liverpool, Merseyside
11.2022 - Current
- Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Hospitality Worker
AO arena
Manchester, Greater Manchester
11.2021 - 05.2022
- Skillfully resolved customer concerns, implementing action to ensure pleasant dining experience.
- Ensured guests left with positive impression of restaurant, helping to promote repeat business.
- Supported long-term business need strategies by recording customer feedback to shape operational improvements.
- Delivered exceptional, friendly and fast service.
Volunteer Support Worker
St Ann's Hospice
Stockport, Greater Manchester
02.2022 - 04.2022
- Swiftly reported dangerous incidents to higher management to mitigate further risks to health and safety of staff and service users.
- Facilitated group workshops and seminars for crucial development of skills such as goal setting and conflict resolution. I specifically created a presentation and survey regarding trauma based therapy. Through this we discovered how developed the knowledge was on this in the workplace. Then created a presentation on information to further knowledge and implement this in the workplace. To further work development.
- Provided mental health support to service users
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Maintained sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients to access services.
Volunteer Support Worker
Barnabus
Manchester, Greater Manchester
02.2020 - 04.2020
- Handled diverse customer queries, providing accurate store, product and service information.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
Hospitality and Events worker
Centerplate
Liverpool, Merseyside
10.2017 - 12.2018
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Performed accurate cash counts at store opening and closing.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Mentored new team members on customer service and POS operation.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Education
Bachelor of Science - Psychology, Counselling and Psychotherapy
Manchester Metropolitan University
Manchester 09/2019 -
A-Levels - Media
The Belvedere Academy
Liverpool 09/2017 - 07/2019
A-Levels - English Literature
The Belvedere Academy
Liverpool 09/2017 - 07/2019
A-Levels - Psychology
The Belvedere Academy
Liverpool 09/2017 - 07/2019
GCSEs - English Literature
The Belvedere Academy
Liverpool 09/2012 - 07/2017
GCSEs - English Language
The Belvedere Academy
Liverpool 09/2012 - 07/2017
GCSEs - Mathematics
The Belvedere Academy
Liverpool 09/2012 - 07/2017
GCSEs - Science
The Belvedere Academy
Liverpool 09/2012 - 07/2017
GCSEs - Additional Science
The Belvedere Academy
Liverpool 09/2012 - 07/2017
GCSEs - History
The Belvedere Academy
Liverpool 09/2012 - 07/2017
GCSEs - Spanish
The Belvedere Academy
Liverpool 09/2012 - 07/2017
GCSEs - Business Studies
The Belvedere Academy
Liverpool 09/2012 - 07/2017
GCSEs - Drama
The Belvedere Academy
Liverpool 09/2012 - 07/2017
GCSEs - Citizenship
The Belvedere Academy
Liverpool 09/2012 - 07/2017
Skills
- Highly responsible and reliable
- Effective sales techniques
- Efficient under pressure
Timeline
Restaurant Waitress
14 bar and grill
11.2022 - Current
Volunteer Support Worker
St Ann's Hospice
02.2022 - 04.2022
Hospitality Worker
AO arena
11.2021 - 05.2022
Volunteer Support Worker
Barnabus
02.2020 - 04.2020
Hospitality and Events worker
Centerplate
10.2017 - 12.2018
Bachelor of Science - Psychology, Counselling and Psychotherapy
Manchester Metropolitan University
09/2019 -
A-Levels - Media
The Belvedere Academy
09/2017 - 07/2019
A-Levels - English Literature
The Belvedere Academy
09/2017 - 07/2019
A-Levels - Psychology
The Belvedere Academy
09/2017 - 07/2019
GCSEs - English Literature
The Belvedere Academy
09/2012 - 07/2017
GCSEs - English Language
The Belvedere Academy
09/2012 - 07/2017
GCSEs - Mathematics
The Belvedere Academy
09/2012 - 07/2017
GCSEs - Science
The Belvedere Academy
09/2012 - 07/2017
GCSEs - Additional Science
The Belvedere Academy
09/2012 - 07/2017
GCSEs - History
The Belvedere Academy
09/2012 - 07/2017
GCSEs - Spanish
The Belvedere Academy
09/2012 - 07/2017
GCSEs - Business Studies
The Belvedere Academy
09/2012 - 07/2017
GCSEs - Drama
The Belvedere Academy
09/2012 - 07/2017
GCSEs - Citizenship
The Belvedere Academy
09/2012 - 07/2017
Similar Profiles
Alexander FordAlexander Ford
Bartender at 14 Parish Rhum BarBartender at 14 Parish Rhum Bar
Cooper GierhanCooper Gierhan
Bartender at District 14 Bar and PizzaBartender at District 14 Bar and Pizza
Kwanghee Joseph KimKwanghee Joseph Kim
Chef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine barChef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine bar
SHAIFUL ISLAMSHAIFUL ISLAM
Security Officer at Fortis Operations Ltd | FlannelsSecurity Officer at Fortis Operations Ltd | Flannels
UGBEDEOJO GLORY YAMUSAUGBEDEOJO GLORY YAMUSA
PROGRAM ANALYST at SOLINA CENTRE FOR INTERNATIONAL DEVELOPMENTPROGRAM ANALYST at SOLINA CENTRE FOR INTERNATIONAL DEVELOPMENT