Alexandra Galavan
Derby,UNITED KINGDOM
Summary
Dedicated professional with extensive customer service experience, known for patience and empathy. Demonstrates a professional attitude, punctuality, and exceptional multitasking abilities. Possesses in-depth product knowledge and a strong commitment to delivering outstanding service. Career goal: to leverage skills in a dynamic environment to enhance customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Ward hostess
Royal Derby Hospital
Derby, Derbyshire
2022.01 - 2023.12
- Ensured adherence to hygiene standards whilst serving food and beverages to patients.
- Distributed meals according to individual dietary needs for optimal patient nutrition.
- Ensured patient satisfaction by delivering meals on time and according to dietary requirements.
- Collaborated with multidisciplinary team to offer comprehensive care for patients.
- Supported nutrition team in preparing menu options for different diets, ensuring balanced meal provision for all patients.
- Handled patients' queries effectively whilst maintaining confidentiality and respect.
- Provided daily room service to 38 patients, enhancing their hospital stay experience.
- Delivered excellent customer service, addressing concerns promptly and professionally.
CSR
The Money Shop
Derby, Derbyshire
2019.07 - 2021.11
- Processed orders efficiently; ensured timely delivery of goods or services.
- Fostered relationships with clients through attentive listening and empathetic responses.
- Utilised company protocol guidelines effectively during dispute resolution.
- Maintained composure under pressure; managed high-volume calls during peak periods (around 75 calls per day).
- Processed inbound customer calls, providing information on service or product upgrades
Housekeeping executive
Hallmark Hotels
Derby, Derby
2015.10 - 2017.04
- Oversaw deep-cleaning processes, maintaining pristine environment.
- Ensured safety regulations compliance with thorough room checks.
- Improved efficiency in cleaning and maintenance tasks for enhanced guest satisfaction.
- Streamlined housekeeping operations to increase customer satisfaction and sales increased by 10
- Maintained high levels of cleanliness by performing regular inspections.
Education
A-Levels - Body Health and Diete
N.V.KARPEN
ROMANIA 2010.09 - 2014.07
GDPR - Online
Alison
Derby 2020.02 - 2020.04
Undergraduate - Health&Social Healthcare
Oxford Brookes University
Birmingham 2023.02 - 2025.02
Skills
- Patience and empathy
- Customer service experience
- Professional attitude
- Punctuality
- Multitasking
- Product knowledge
Languages
Italian
Advanced (C1)
Romanian
Native
English
Fluent
References
References available upon request.
Timeline
Undergraduate - Health&Social Healthcare
Oxford Brookes University
2023.02 - 2025.02
Ward hostess
Royal Derby Hospital
2022.01 - 2023.12
GDPR - Online
Alison
2020.02 - 2020.04
CSR
The Money Shop
2019.07 - 2021.11
Housekeeping executive
Hallmark Hotels
2015.10 - 2017.04
A-Levels - Body Health and Diete
N.V.KARPEN
2010.09 - 2014.07