Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

CHIOMA ONYEKA

Worcester,ENG

Summary

Professional Healthcare Worker with 6 years of experience delivering first-class care and support. Improves physical and mental wellbeing with compassion and empathy. Healthcare management and Leadership qualified. Conscientious Healthcare worker providing compassionate care and support to elderly patients. Improves patient quality of life while promoting optimum wellbeing and comfort. First Aid and CPR trained. Compassionate Healthcare Worker with a comprehensive background in effective, efficient care of elderly patients in care home settings. Providing exceptional care, thorough monitoring and dedication to safe nursing practices for continued patient trust. Maintaining excellent levels of patient care through continued kindness and commitment to safe working practices. Eager Healthcare giver with 6 years of experience. Committed to increasing knowledge of treatments through hands-on learning. Proven ability to solve complex problems and remain calm in emergency situations. Skilled at maintaining relationships with patients to provide top-of-the-line care.

Overview

25
years of professional experience
14
years of post-secondary education

Work history

WORCESTER ROYAL HOSPITAL(NHS TRUST)
WORCESTER, WORCESTERSHIRE

WARD HOSTESS
10.2023 - Current

Job overview

  • Kept kitchen area clean and organized to uphold professional office reputation.
  • Maintained kitchen area stock of needed food items and snacks.
  • Worked in close proximity with nurses to ensure patients are fed nutritious meals accordingly.
  • Ensured meals are served at the appropriate temperatures.

THE SALVATION ARMY
WORCESTER, WORCESTERSHIRE

VOLUNTEER
01.2023 - 06.2023

Job overview

  • Assisted with processing stock, including sorting, cleaning and pricing items.
  • Reconditioned goods to maintain steady supply of sellable, desirable products for customers.
  • Refurbished and restored old items using various restoration techniques. Assisted customers with wide selection of products and services.
  • Processed donated stock, including sorting, steaming and pricing of items. Organized and displayed items in visually appealing manner. Carried out tasks such as restocking shelves.
  • Reconditioned goods to maintain steady supply of sellable, desirable products for customers. Kept store presentable and clean by conducting regular visual merchandising tasks.
  • Established and nurtured effective relationships with customers, colleagues and store management. Created attractive displays for merchandise to enhance sales.
  • Maintained excellent customer satisfaction by staying polite and helpful throughout interactions through maximizing sales by quickly locating correct items, colours and sizes.
  • Created visually-appealing displays to attract potential clients and drive sales and provided service to the highest standard by going the extra mile to assist customers.

CLAIRE FOUNDATION FOR THE AGED
LAGOS, LAGOS

HEAD OF OPERATIONS
08.2016 - 07.2022

Job overview

  • I worked with Claire Foundation For the Aged in Nigeria, firstly as a volunteer Carer for the elderly and eventually as Director of Operations.
    I volunteered as a Carer in this Charity for a period of 18 months (August,2016 to February,2018). In this capacity, I joined the team of workers whose duty is to provide care to the elderly people who have different challenges and cannot be helped by their family or the healthcare system. I assist with personal care such as with feeding, medication, personal hygiene, clothing, cleaning, sanitation, exhortation, rendering of support and generally bringing them out from depression and a feeling of hopelessness to a place of love, trust and happiness.
    I accepted appointment as Director of Operations in August,2018 and took up the additional responsibility of Leadership and Management. In this role, I got involved with healthcare advocacy, directing the attention of government to the need for policy and legislative changes to address the plight of the citizens, especially the elderly in the area of healthcare. l become involved in the mobilization of medication, clothing, equipment funding and the setting up of outposts for the elderly people to visit for free medical checkups, medical advice and referrals to hospitals where necessary. l became a leader and manager of healthcare professionals, including doctors and nurses in passionate commitment to add value to the lives of the senior citizens who are on the wrong side of the poor healthcare delivery system in Nigeria .l came to the UK in Septemberber,2022 to undertake a Master's degree program in Healthcare Management and Leadership at the University of Worcester. l am presently a Ward Hostess at the Worcester Royal Hospital and looking for a position in healthcare that reflects my passion, experience, trainings and qualifications.

VIRGIN NIGERIA AIRWAYS
LAGOS, LAGOS

TICKETING AND RESERVATION AGENT
01.2005 - 08.2012

Job overview

  • Liaised with corporate booking agents to coordinate and update itineraries.
  • Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
  • Planned travel itineraries for families and corporate clients with diverse needs.
  • Upsold guest experiences to maximize average booking value by building inclusive packages to offer competitive rates.
  • Conducted calls professionally and politely to maintain excellent service standards. Assisted customers with finding favourable rates for desired reservation dates, times and locations. Mastered company pricing strategy to maximize opportunity during peak and off-peak periods and applied company selling strategy across all reservations systems, Received incoming reservations enquiries and updated existing bookings in line with established policies and procedures.

BELLVIEW AIRLINES
LAGOS, LAGOS

FLIGHT ATTENDANT
01.1999 - 08.2004

Job overview

  • Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Maximised storage space by directing passengers in correct ways of stowing luggage in overhead compartments and under seats.
  • Facilitated boarding process by greeting passengers upon arrival and providing direction to seats.

Education

UNIVERSITY OF WORCESTER
WORCESTER, UNITED KINGDOM

Master of Science from HEALTHCARE MANAGEMENT AMD LEADERSHIP
09.2022 - 09.2023

University overview

NNAMDI AZIKIWE UNIVERSITY
NIGERIA

Bachelor of Science from SOCIOLOGY
01.1991 - 08.1996

University overview

HOLY INNOCENTS JUNIORATE CONVENT
NKPOR, NIGERIA

SENIOR SECONDARY SCHOOL CERTIFICATE
01.1983 - 09.1990

University overview

Skills

I am a compassionate and empathetic human who loves to care for the vulnerable people in the society A customer service professional with over 20 years experience who has provided excellent customer service by successfully serving customers I have consistently proven my ability to meet deadlines and achieve company set objectives, solve mission-critical problems and prioritize crucial tasks while maintaining the high standards expected of my role I am currently seeking a position in a health or social care organization to further my career goals”

Languages

English
Fluent

Timeline

WARD HOSTESS
WORCESTER ROYAL HOSPITAL(NHS TRUST)
10.2023 - Current
VOLUNTEER
THE SALVATION ARMY
01.2023 - 06.2023
UNIVERSITY OF WORCESTER
Master of Science from HEALTHCARE MANAGEMENT AMD LEADERSHIP
09.2022 - 09.2023
HEAD OF OPERATIONS
CLAIRE FOUNDATION FOR THE AGED
08.2016 - 07.2022
TICKETING AND RESERVATION AGENT
VIRGIN NIGERIA AIRWAYS
01.2005 - 08.2012
FLIGHT ATTENDANT
BELLVIEW AIRLINES
01.1999 - 08.2004
NNAMDI AZIKIWE UNIVERSITY
Bachelor of Science from SOCIOLOGY
01.1991 - 08.1996
HOLY INNOCENTS JUNIORATE CONVENT
SENIOR SECONDARY SCHOOL CERTIFICATE
01.1983 - 09.1990

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CHIOMA ONYEKA