Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Alexander Jones

Maesteg,Isles of Scilly

Summary

A dedicated professional with expertise in retail awareness and customer service, demonstrating exceptional patience and composure in high-pressure environments. Proficient in numeracy competence and cash handling, ensuring accurate money management and seamless customer transactions. Strong product knowledge and customer advising skills enhance customer relations, driving satisfaction and loyalty. Aspires to leverage these competencies to further contribute to a dynamic retail environment.

Overview

9
9
years of post-secondary education

Work history

Customer service manager

Ladbrokes
Bridgend, Wales
02.2025 - 06.2025
  • Managed challenging situations to ensure customer satisfaction.
  • Streamlined processes for improved team efficiency.
  • Maintained positive relationships through effective communication.
  • Oversaw daily operations, ensuring optimal performance.
  • Promoted products effectively to increase sales.

Education

GCSEs -

Archbishop McGrath
Bridgend, County Borough of Bridgend
09.2015 - 07.2020

Certificate of Higher Education - ICT

Bridgend College
Bridgend, County Borough of Bridgend
05.2022 - 07.2024

Diploma of Higher Education - Graphic Deisgn

Cardiff and Vale College
09.2023 - 07.2025

Skills

  • Retail awareness
  • Patience and composure
  • Numeracy competence
  • Cash handling
  • Customer Service
  • Customer relations
  • Product knowledge
  • Customer advising
  • Money management

Affiliations

  • I am currently a student pursuing a career in graphic design, with a strong passion for visual storytelling and creative expression. In my free time, I enjoy exploring design trends, working on personal art projects, and refining my skills in software like Adobe Illustrator and Photoshop. I also take interest in photography, typography, and digital illustration.
  • Advertising captivates me because of its blend of creativity, psychology, and strategy. I enjoy studying successful campaigns to understand how messaging and visuals work together to influence audiences. In my spare time, I explore branding techniques, analyse market trends, and read about how effective advertising shapes consumer behavior.

Timeline

Customer service manager

Ladbrokes
02.2025 - 06.2025

Diploma of Higher Education - Graphic Deisgn

Cardiff and Vale College
09.2023 - 07.2025

Certificate of Higher Education - ICT

Bridgend College
05.2022 - 07.2024

GCSEs -

Archbishop McGrath
09.2015 - 07.2020
Alexander Jones