Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Jessica Rees

St Helens,Merseyside

Summary

Certified in first aid training with a strong foundation in retail operations management and retail awareness. Demonstrates exceptional communication skills, leadership abilities, and the capacity to remain calm under pressure. Committed to fostering efficient operations and delivering outstanding results in dynamic retail environments.


Offering strong interpersonal skills and commitment to improving customer satisfaction. Knowledgeable about conflict resolution, team leadership, and effective communication. Ready to use and develop organisational, problem-solving, and customer relationship skills in any role.

Overview

6
6
years of professional experience
10
10
years of post-secondary education

Work history

Customer service supervisor

Morrisons
St Helens, St. Helens
03.2023 - 08.2025
  • Alleviated customer complaints, reducing escalations to management.
  • Improved communication skills amongst a team of 30 through regular workshops and training sessions.
  • Coordinated shift schedules to ensure full coverage during peak times.
  • Enhanced customer service delivery by providing training to new staff members.

Customer assistant

Morrisons
St Helens, St. Helens
03.2019 - 03.2023
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Handled returns and exchanges efficiently, maintaining high standards of service amidst challenging situations.
  • Dealt effectively with 100s of customer complaints, resolving issues professionally and amicably.
  • Handled cash transactions accurately, enhancing trust between business and clientele.

Education

Certificate of Higher Education - Mathematics

University of Liverpool
Liverpool
09.2020 - 06.2025

A-Levels - Further Maths

Sutton Academy
St Helens, St. Helens
09.2018 - 06.2020

A-Levels - Mathematics

Sutton Academy
St Helens, St. Helens
09.2018 - 06.2020

A-Levels - Art

Sutton Academy
St Helens, St. Helens
09.2018 - 06.2020

Skills

  • First aid training certified
  • Calm under pressure
  • Communication skills
  • Leadership
  • Retail awareness
  • Retail operations management
  • Problem solver

Affiliations

  • Baking
  • Travel
  • Puzzle solving
  • Gaming
  • Biking
  • Swimming

Timeline

Customer service supervisor

Morrisons
03.2023 - 08.2025

Certificate of Higher Education - Mathematics

University of Liverpool
09.2020 - 06.2025

Customer assistant

Morrisons
03.2019 - 03.2023

A-Levels - Further Maths

Sutton Academy
09.2018 - 06.2020

A-Levels - Mathematics

Sutton Academy
09.2018 - 06.2020

A-Levels - Art

Sutton Academy
09.2018 - 06.2020

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Jessica Rees