Summary
Overview
Work history
Skills
Languages
Timeline
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Alexander Herrera Martinez

London,Merton

Summary

A dedicated professional with expertise in customer service and sales persuasion, adept at handling difficult customers with a patient and calm nature. Proficient in meal recommendation and understanding special dietary requirements, ensuring exceptional dining experiences. Skilled in serving techniques and restaurant software utilisation, complemented by a friendly disposition and mastery of POS systems. Committed to enhancing customer satisfaction through effective communication and service excellence.

Overview

3
3
years of professional experience

Work history

Waiter

Roka Mayfair
London, City of Westminster
01.2025 - 04.2025
  • Explained dish components clearly to inform customers' decisions.
  • Managed table settings for optimal dining experience.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Remained calm under pressure, ensuring better performance during peak hours.

Waiter

Brindisa
London, Royal Kensington and Chelsea
03.2024 - 01.2025
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Delivered excellent customer service through friendly and polite interaction.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Helped reduce waiting times by swiftly clearing tables after use.

Head Waiter

Cafe Laperouse
London, City of Westminster
09.2023 - 03.2024
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Streamlined table turnover processes, enhancing operational efficiency.

Supervisor

Tapas Revolution
03.2022 - 09.2023
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Provided constructive feedback to staff for improved performance levels.

Skills

  • Handling difficult customers
  • Sales persuasion
  • Patient and calm nature
  • Meal recommendation
  • Special dietary requirements understanding
  • Serving techniques
  • Restaurant software utilisation
  • Friendly disposition
  • Customer Service
  • POS Systems

Languages

English
Fluent
Spanish
Native
Italian
Fluent
Portuguese
Intermediate

Timeline

Waiter

Roka Mayfair
01.2025 - 04.2025

Waiter

Brindisa
03.2024 - 01.2025

Head Waiter

Cafe Laperouse
09.2023 - 03.2024

Supervisor

Tapas Revolution
03.2022 - 09.2023

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Alexander Herrera Martinez