Josh Hill

• Provided exceptional customer service by anticipating needs and addressing inquiries promptly.
• Delivered food and beverages accurately whilst maintaining high standards of presentation.
• Assisted in maintaining cleanliness and organisation of dining area to enhance guest experience.
• Collaborated with kitchen staff to ensure timely and efficient service during busy periods.
• Handled cash and processed payments accurately, ensuring a smooth transaction experience.
• Engaged with customers to create a welcoming atmosphere and foster repeat patronage.
• Delivered excellent customer service through friendly and polite interaction.
• Relayed feedback from customers to management for continuous improvement.
• Upheld health and safety standards by regularly sanitising hands and work areas.
• Maintained knowledge of menu items, leading to accurate order taking.
• Worked collaboratively with kitchen staff for efficient service delivery.
• Mitigated complaints effectively by empathetically listening and offering solutions.
• Liaised with kitchen staff for prompt order delivery to customers.
• Enhanced customer satisfaction by promptly attending to queries and requests.
• Remained calm under pressure, ensuring better performance during peak hours.
• Communicated efficiently with fellow team members, fostering a harmonious working environment.
• Helped reduce waiting times by swiftly clearing tables after use.

My role included washing up during extremely busy periods at the Highlands Pub. I had to be a team player and able to cope with a high demand of work.

• Maintained cleanliness and organisation of kitchen areas to ensure smooth operations.
• Operated dishwashing equipment effectively to maintain hygiene standards in kitchen.
• Transported ingredients and supplies to designated areas to facilitate food preparation.
• Disposed of waste and recycling appropriately to adhere to health and safety regulations.
• Collaborated with team members to uphold a positive and efficient working environment.
• Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
• Maintained high standards of cleanliness by washing kitchen equipment and utensils.