Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexa Mcloughlin

Sunderland,Tyne&Wear

Summary

Reliable communicator with a track record of providing first-class service to customers and service users. Skilled in managing challenging situations and motivating teams to achieve results in crisis-driven environments. Flexible and adaptable, with a strong focus on meeting deadlines and targets. Dedicated to personal and professional growth through ongoing training and skill enhancement.

Overview

27
27
years of professional experience

Work History

Bar Staff Member

The Albion
Sunderland, Tyne&Wear
05.2013 - Current

Assisted in daily operations by ensuring timely opening of establishment and prompt service to customers.
Supported cash handling processes to uphold accuracy and security.
Maintained cleanliness standards to create a welcoming atmosphere.
Helped coordinate stock replenishment to fulfil customer demand.
Encouraged positive customer interactions to enhance loyalty.
Performed end-of-day lock-up procedures to secure premises.

Project Worker

Wearside Women in Need
Sunderland, Tyne&wear
11.2007 - 04.2013

Oversaw settlement of women and children in refuge while ensuring compliance with all paperwork and procedures.
Collaborated with various stakeholders including police, housing, and health professionals to address residents' needs.
Implemented structured programmes aimed at empowering women and children to effect positive life changes.

Catering Assistant/ Bar person

Boulevard public House
Sunderland, Tyne&wear
08.2005 - 10.2007

Assisted in customer service for food and beverage operations.
Supported cash handling processes to maintain accuracy.
Performed food preparation tasks while using various kitchen equipment.
Monitored compliance with health and hygiene regulations in kitchen, bar, and dining areas.

Promotions Assistant

Sunderland echo
Sunderland, Tyne&Wear
01.2002 - 05.2005

Showcase Sunderland Echo newspaper alongside a range of products and events to enhance community engagement.

Hairdresser Trainee

Talking Heads Salon
Sunderland , Tyne&Wear
01.1999 - 02.2002

Supported hair stylists and technicians in providing quality colouring and cutting services.
Facilitated practical learning through observation and hands-on practice.
Managed reception duties, including client interactions, appointment scheduling, and phone communications.
Improved customer service skills and cash handling accuracy through diligent financial management.

Education

GCSEs -

sandhill view comprehensive school
sunderland
01-1998

Skills

  • Customer service
  • Cash handling
  • Stock management
  • Compliance adherence

Timeline

Bar Staff Member

The Albion
05.2013 - Current

Project Worker

Wearside Women in Need
11.2007 - 04.2013

Catering Assistant/ Bar person

Boulevard public House
08.2005 - 10.2007

Promotions Assistant

Sunderland echo
01.2002 - 05.2005

Hairdresser Trainee

Talking Heads Salon
01.1999 - 02.2002

GCSEs -

sandhill view comprehensive school
Alexa Mcloughlin