Alex Taskov
Havant,Hampshire
Summary
Highly skilled and ambitious professional with expertise in customer service, strategic planning, and quality assurance. Demonstrates exceptional vigilance, proactive problem-solving abilities, and calmness under pressure to ensure operational excellence. Adept at team building and leadership, fostering collaboration while maintaining high standards of communication. Multilingual capabilities enhance adaptability in diverse environments, supporting career goals of driving efficiency and innovation within the transportation sector.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Gateline assistant
South Western Railway
Havant, Hampshire
07.2025 - Current
- Dealt promptly with any disruptions or incidents on the Gateline, minimising inconvenience to passengers.
- Used public address systems to communicate important information or updates to passengers efficiently.
- Issisted in crowd control during busy periods to ensure orderly movement of passengers.
- Assisted passengers by providing guidance and information about train services.
- Provided first aid treatment to passengers in emergency situations, ensuring safety and well-being of commuters.
- Checked tickets and travel cards, reducing fare evasion instances.
- Conducted regular equipment checks for proactive identification of potential faults or issues.
- Maintained cleanliness in the station premises, contributing to a pleasant environment for travellers.
- Provided excellent customer service for improved passenger experience.
- Directed passengers towards appropriate platforms according to their destination, enhancing operational fluidity.
- Handled lost property enquiries with efficiency, aiding in successful reunions of items with their owners.
- Managed ticketing machines, ensuring smooth operation during peak hours.
- Monitored CCTV systems to enhance security in the station area.
- Improved accessibility for disabled passengers by assisting them with boarding and alighting trains.
Gateline assistant
Adecco UK
Havant, Hampshire
02.2025 - 07.2025
- Managed ticketing machines, ensuring smooth operation during peak hours.
- Liaised effectively with other railway staff for seamless operations across various departments.
- Checked tickets and travel cards, reducing fare evasion instances.
- Provided excellent customer service for improved passenger experience.
- Directed passengers towards appropriate platforms according to their destination, enhancing operational fluidity.
- Conducted regular equipment checks for proactive identification of potential faults or issues.
- Dealt promptly with any disruptions or incidents on the Gateline, minimising inconvenience to passengers.
Supervisor
Stone Era LTD
Sofia
12.2020 - 02.2025
- Coordinated with other supervisors to maintain consistency across shifts.
- Managed daily operations to increase productivity.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Implemented business policies effectively, maintained high standards of service delivery.
- Identified potential risks and mitigated them through proactive measures.
- Delegated tasks appropriately, achieved balanced workload among team members.
Ticket inspector and Gateline assistant
Pro Active Rail / Adecco UK
Havant, Hampshire
04.2017 - 12.2020
- Ensured accurate record keeping of incidents reported during travels.
- Demonstrated integrity by ensuring adherence to fare rules and regulations.
- Assisted in loss prevention tasks, reduced instances of fare evasion.
- Maintained orderliness on board with strict enforcement of ticket policies.
- Delivered excellent customer service through addressing concerns promptly and effectively.
Warehouse worker
Fat Face
Havant , Hampshire
06.2016 - 11.2017
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Ensured safety standards with regular equipment maintenance checks.
- Loaded lorries to expedite delivery schedules.
- Assembled products efficiently, facilitating timely order fulfilment.
- Streamlined workflow by creating efficient goods organisation system.
- Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
- Operated pallet jacks safely, preventing workplace accidents.
Kitchen porter
Ship Inn Langston
Havant, Hampshire
07.2015 - 09.2015
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Assisted chefs in food preparation for efficient meal service.
- Kept a safe working environment by following all health and safety regulations.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
Education
Bachelor of Business Administration - Football Studies and Business
Southampton Solent University
Southampton /2017 - /2020
GCSEs - Mathematics
South Downs College
Havant /2017 - /2017
Diploma of Higher Education - BTEC Sport Level 3 (Extended)
South Downs College
Havant /2015 - /2017
GCSEs - English, Literature, IT User Skills, Sport, Travelling and Tourism
Mill Chase Academy
Bordon, Hampshire /2012 - /2014
Skills
- Vigilance and alertness
- Patience and tolerance
- Proactive-Ness
- Train scheduling familiarity
- Calm under pressure
- Problem-solving
- Team building
- Strategic planning
- Leadership
- Multilingual
- Quality Assurance
- Communication skills
Languages
English
Fluent
Bulgarian
Native
Affiliations
- Sport
- Politics and economics
- Automobiles and transportation
Accomplishments
Recipient of a Silver award for recognition - Crime and Safeguarding awarded by South Western Railway’s head of security and safeguarding Grant Robey.
Certification
First Aid Certified by RIFAA.
Timeline
Gateline assistant
South Western Railway
07.2025 - Current
Gateline assistant
Adecco UK
02.2025 - 07.2025
Supervisor
Stone Era LTD
12.2020 - 02.2025
Ticket inspector and Gateline assistant
Pro Active Rail / Adecco UK
04.2017 - 12.2020
Warehouse worker
Fat Face
06.2016 - 11.2017
Kitchen porter
Ship Inn Langston
07.2015 - 09.2015
Bachelor of Business Administration - Football Studies and Business
Southampton Solent University
/2017 - /2020
GCSEs - Mathematics
South Downs College
/2017 - /2017
Diploma of Higher Education - BTEC Sport Level 3 (Extended)
South Downs College
/2015 - /2017
GCSEs - English, Literature, IT User Skills, Sport, Travelling and Tourism
Mill Chase Academy
/2012 - /2014