Bojan Risteski
Worthing,West Sussex
Summary
Rail professional with proven experience in customer service, passenger safety, and operational support. Skilled in team leadership, staff training, and clear communication to ensure safe and efficient train operations. Proficient in EVOY systems, ticket sales, and barrier operation, with strong skills in cash handling and crowd control. Experienced in resolving IT and operational issues while ensuring compliance with rail industry standards, health and safety, and company policies. Recognised for problem-solving, conflict resolution, and improving passenger satisfaction. Committed to building a long-term career in the railway and progressing with GTR by delivering safe, reliable, and high-quality service to all customers.
Overview
6
6
years of professional experience
Work history
Gateline Assistant
GTR–Southern
07.2024 - 09.2025
- Assist customers with travel inquiries and station navigation.
- Operate and maintain ticket barriers, ensuring smooth passenger flow and handling any malfunctions.
- Sell tickets using the EVOY system, managing cash and card transactions accurately.
- Address customer complaints and provide solutions promptly and effectively.
- Direct passengers, manage queues, and offer assistance to those with special requirements.
Gateline Assistant
Ontrak Recruitment and Training
09.2022 - 06.2024
- I have always had a passion for the railway, and the agency allowed me to start immediately and pursue my career in this field.
- Assist customers with travel inquiries and station navigation.
- Operate and maintain ticket barriers, ensuring smooth passenger flow and handling any malfunctions.
- Direct passengers, manage queues, and offer assistance to those with special requirements.
- Provided efficient and courteous service to customers at all times.
Store Manager
Subway Mountague Place
Worthing, West Sussex
08.2021 - 09.2022
- Led and supervised a team of 5+ staff members in a high-energy, customer-focused environment.
- Trained and onboarded new staff, ensuring adherence to company standards and excellent customer service.
- Resolved customer issues efficiently while maintaining a positive customer experience.
- Ensured cleanliness and compliance with food safety regulations.
- Tracked store inventory and ordered new products to prevent shortages.
Team Member
Subway Mountague Place
Worthing, West Sussex
06.2019 - 08.2021
- Quickly progressed to independently closing the store, managing end-of-day tasks and handling cash.
- Carried out cleaning duties, including mopping floors, washing dishes, wiping counters, and emptying grease traps.
- Operated the cash register, counted takings, and balanced cash drawers accurately.
- Communicated effectively with customers, supervisors, and colleagues to ensure smooth operations.
- Sorted, labelled, and dated stock to reduce waste and maintain product quality.
Education
Business Level 3 -
Worthing College
GCSE - Maths, English
Worthing College
ESOL Entry 2,3,L1 - undefined
Worthing College
Diploma of Higher Education - Computer Science
Municipal Technical School "Gjorgji Naumov"
NVQ Level 2 - Passenger Transport Operative
Lindeen
10.2024 -
Skills
- Customer Service Excellence
- EVOY System & Ticket Sales
- Ticket Barrier Operation
- Cash Handling & Inventory Management
- Team Leadership & Training
- Communication and Problem-Solving
- IT: Troubleshooting Hardware and Software Issues
- Rail industry regulations knowledge
Accomplishments
Life Saver Award
Timeline
NVQ Level 2 - Passenger Transport Operative
Lindeen
10.2024 -
Gateline Assistant
GTR–Southern
07.2024 - 09.2025
Gateline Assistant
Ontrak Recruitment and Training
09.2022 - 06.2024
Store Manager
Subway Mountague Place
08.2021 - 09.2022
Team Member
Subway Mountague Place
06.2019 - 08.2021
GCSE - Maths, English
Worthing College
ESOL Entry 2,3,L1 - undefined
Worthing College
Diploma of Higher Education - Computer Science
Municipal Technical School "Gjorgji Naumov"
Business Level 3 -
Worthing College
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