Summary
Overview
Work History
Education
Skills
Certification
Interests
Hiking, Podcasts, Watching cuisine videos, Hiking, Football, Athletics, Nature
Timeline
Generic

Lee Cedrac

Summary

Customer-focused professional with years of experience in the transport and security industries. Adept at delivering exceptional service, ensuring safety, and improving operational efficiency. Bilingual in English and French, with expertise in conflict resolution, safety management, and team collaboration. I hold a First Aid certification, an SIA Door Supervision License, and a Gateline License. Known for proactive problem-solving, achieving high customer satisfaction, and contributing to company growth.

Attentive Steward with years of experience and background in the industry. Friendly, helpful and engaged to plan ahead and always be organized. Successful at managing multiple tasks in fast-paced setting.

Overview

2
2
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Gateline Assistant

Ethos Farm
09.2024 - Current
  • Assisted with managing gates, ticket sales, and customer inquiries at transport terminals, ensuring smooth and efficient service during peak travel times
  • Ensured safety and security by following strict operational procedures, monitoring passenger flow, and handling emergencies when necessary
  • Provided high-quality customer service, assisting with ticketing, addressing concerns, and offering guidance to passengers
  • Utilized strong communication skills to maintain order and assist passengers in navigating the station efficiently
  • Obtained Gateline License during tenure, enhancing professional skills and demonstrating a commitment to the role
  • Helped reduce station congestion by 12% through proactive crowd management and providing real-time assistance during busy periods
  • Recognized for attention to detail in verifying tickets and managing gate operations smoothly, which contributed to fewer delays and increased operational efficiency

Steward / Customer Service Assistant

SES Group
09.2022 - Current
  • Delivered exceptional customer service to passengers, addressing inquiries, assisting with luggage, and ensuring comfort throughout the journey
  • Monitored and maintained safety standards, including conducting routine checks and managing emergencies
  • Demonstrated calm and effective problem-solving during high-stress situations, such as delays, accidents, or medical emergencies
  • Collaborated with security teams and other staff to ensure a safe and smooth experience for passengers
  • Enhanced the customer experience by providing multilingual assistance (English/French) and addressing diverse passenger needs
  • Managed crowd control during peak hours, ensuring smooth boarding and deboarding while maintaining a positive atmosphere
  • Contributed to a 15% increase in customer satisfaction ratings by providing timely responses to passenger inquiries and resolving issues quickly
  • Reduced delays by 10% by improving communication between passengers and crew, resulting in a more efficient boarding process
  • Recognized for exceptional performance in ensuring the safety and comfort of passengers, with a record number of positive feedback forms submitted

Roving Driver / Customer Service Assistant

Ontrak Recruitment
11.2022 - 11.2023
  • Provided safe and reliable transport services, ensuring passengers' safety while maintaining a high standard of service
  • Assisted in emergency response situations, applying First Aid procedures and ensuring the wellbeing of passengers
  • Coordinated with teams to provide timely service, often working in high-pressure situations where customer satisfaction was crucial
  • Supported the customer service team by providing multilingual support (English/French), helping diverse passengers navigate routes and schedules
  • Operated various transport vehicles, ensuring all safety checks were completed before departures and arrivals
  • Improved on-time performance by 8% through proactive coordination with operations staff, ensuring timely departures and arrivals
  • Played a key role in reducing customer complaints by 20% by implementing a more effective communication strategy for resolving issues during transit
  • Increased team efficiency by 25% through mentoring new staff and providing additional training on safety protocols, resulting in smoother operations

Education

High School Diploma -

Barking And Dagenham College
04.2001 -

Skills

Customer Service Excellence

Certification

First Aid Certified, [Date]

Interests

Nature, Hiking, Concerts, Writing

Hiking, Podcasts, Watching cuisine videos, Hiking, Football, Athletics, Nature

I have a strong passion for outdoor activities, particularly hiking, which allows me to connect with nature while staying active. I enjoy exploring new trails and observing wildlife, which also helps me to unwind and reflect. Alongside hiking, I am an avid listener of podcasts, with a particular interest in topics related to nature, fitness, and personal development.

I also love watching cooking videos, where I explore new recipes and cooking techniques, especially those that support a healthy and active lifestyle. Football is another key interest of mine, both as a fan and a player, and I enjoy the strategy and teamwork aspects of the game. Athletics, especially sprinting, is an area I focus on to improve my physical fitness and challenge myself further.

Being outdoors and engaged in physical activities not only enhances my well-being but also allows me to cultivate discipline, focus, and a sense of community.

Timeline

Gateline Assistant

Ethos Farm
09.2024 - Current

Roving Driver / Customer Service Assistant

Ontrak Recruitment
11.2022 - 11.2023

Steward / Customer Service Assistant

SES Group
09.2022 - Current

High School Diploma -

Barking And Dagenham College
04.2001 -
Lee Cedrac