Alex McCallan
Cheltenham,Gloucestershire
Summary
Psychology graduate with a BSc (2:1) and MSc in Clinical Psychology (Merit), bringing over four years’ experience in mental health support roles. Skilled in working with individuals with complex needs and various diagnoses, with a strong understanding of mental health, safeguarding, and person-centred care. Experienced in research methods, including data collection and analysis using SPSS and Qualtrics, alongside strong administrative and organisational skills. Seeking a structured role that supports progression towards a career in clinical psychology.
Overview
10
10
years of professional experience
Work history
Mental health support worker
Arch Care Services
Gloucester , Gloucestershire
10.2023 - Current
- Supported individuals with mental health diagnoses on a daily basis
- Encouraged and facilitated community engagement from clients
- Liaised with multi disciplinary teams to discuss client progress
- Regularly updated and followed personalised support plans for each client
- Provided emotional and psychological support to clients in distress
- Managed challenging behaviours calmly and patiently
Support worker (six months as Senior)
Allerton Care and Support
Watford, Greater London
10.2021 - 09.2023
- Supported clients to develop independent living skills
- Accurately recorded presentation observations of clients
- Created, updated and followed personalised support plans and risk assessments for each client
- Trained new staff and signed off staff in medication administration
- Acted as a point of call for both staff and service users
- Carried out weekly audits of MAR charts and service supplies stocks
Administrative assistant
Earthlec Ltd
Barnet, Greater London
05.2020 - 07.2021
- Completed NICEIC electrical certificates using reports created by electricians
- Liaised with electricians to ensure accurate data was recorded
- Created quotes for future works and sent these to customers in a timely manner
- Answered phone calls from potential customers politely and professionally
Waiter
Marriott Hanbury Manor Hotel
Thundridge, Hertfordshire
09.2016 - 09.2018
- Responsible for serving food and beverages to customers
- Accurately recorded orders, ensuring dietary requirements and allergies were noted
- Responded to complaints or queries from customers professionally and addressed issues in a timely manner
- Communicated clearly with the rest of the waiting staff to ensure efficient service
Education
Master of Science - Clinical Psychology
Royal Holloway University of London
Egham08-2023
Bachelor of Science - Psychology
Canterbury Christ Church University
Canterbury 06-2021
Skills
- Empathy and understanding
- Behavioural observation
- Attentive listening
- Crisis Intervention
- Resilience in stressful situations
- Understanding of recovery principles
- Accurate record keeping
- Communication skills
Training
- Mental health first aid at work level 3
- Psychosis
- Recovery model
- Eating disorders
- E-learning courses including (but not limited to):
- Safeguarding
- Risk management
- Positive behaviour support
Timeline
Mental health support worker
Arch Care Services
10.2023 - Current
Support worker (six months as Senior)
Allerton Care and Support
10.2021 - 09.2023
Administrative assistant
Earthlec Ltd
05.2020 - 07.2021
Waiter
Marriott Hanbury Manor Hotel
09.2016 - 09.2018
Master of Science - Clinical Psychology
Royal Holloway University of London
Bachelor of Science - Psychology
Canterbury Christ Church University