Alex Ireland
Kingsway,Gloucestershire
Summary
Detail orientated individual experienced in providing excellent customer service. Pays attention to every detail of work that most may miss or gloss over which ensures error mitigation and a high quality of output. . Excellent timekeeping and time management skills, Strong administrative skills and proactive approach to streamlining processes. Self aware and strong communicator with a desire to see a team succeed together.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
Work history
Driving Range Manager
Brickhampton LLP
Gloucester, Gloucestershire
02.2024 - Current
- Managed team dynamics by implementing conflict resolution strategies.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Coordinated cross-departmental collaboration for improved workflow.
- Led performance reviews, identified areas for improvement.
- Cultivated strong relationships with clients to secure repeat business.
- Delegated tasks efficiently to maximise productivity.
- Maintained inventory control, reduced stock shortages.
- Piloted change management initiatives successfully improving organisational adaptability.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Designed and implemented training to further develop staff based on business goals.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Led team to Increase annual hardware sales by 20%
Proshop & Range Supervisor
Brickhampton LLP
Gloucester, Gloucestershire
05.2019 - 02.2024
- Managed daily operations to increase productivity.
- Fostered positive work culture to boost employee morale.
- Implemented company policies effectively, maintained high standards of service delivery.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Trained new hires and set up mentoring relationships to drive team performance.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Established and maintained organised working environment for team of 8.
Proshop & Range Assistant
Brickhampton LLP
Gloucester, Gloucestershire
03.2014 - 02.2019
- Facilitated smooth running of operations through efficient task management.
- Sustained high levels of organisation with attention to detail.
- Provided customer service, delivering high levels of satisfaction.
- Maintained digital database, enhancing ease of access to information.
- Answered phone calls promptly, providing excellent customer service.
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
- Used problem-solving skills to resolve challenges and prioritise workload.
Education
BTEC Degree - Sports Science
Hartpury College
Gloucester, Gloucestershire 09.2013 - 07.2015
GCSEs - Physical Education
The King's School, Gloucester
Gloucester 09.2011 - 05.2013
GCSEs - Religious Studies
The King's School, Gloucester
Gloucester 09.2011 - 05.2013
GCSEs - French
The King's School, Gloucester
Gloucester 09.2011 - 05.2013
GCSEs - Latin
The King's School, Gloucester
Gloucester 09.2011 - 05.2013
GCSEs - Maths
The King's School, Gloucester
Gloucester 09.2011 - 05.2013
GCSEs - Biology
The King's School, Gloucester
Gloucester 09.2011 - 05.2013
GCSEs - Geography
The King's School, Gloucester
Gloucester 09.2011 - 05.2013
GCSEs - Chemistry
The King's School, Gloucester
Gloucester 09.2011 - 05.2013
GCSEs - English Language
The King's School, Gloucester
Gloucester 09.2011 - 05.2013
GCSEs - English Literature
The King's School, Gloucester
Gloucester 09.2011 - 05.2013
Skills
- Data analysis
- Employee mentoring
- Agile methodologies
- Proactive initiative
- Adaptability to change
- Product knowledge and integration
- Customer service excellence
- Change management
- Sales targets setting
- Inventory management
- Team leadership
- Effective delegation
- Staff motivation
- Time management
- Client relationship building
- Invoicing
Affiliations
- Golf, Cricket, Football, Tennis
- Cooking
- Investing
- Posture & Spinal health
Timeline
Driving Range Manager
Brickhampton LLP
02.2024 - Current
Proshop & Range Supervisor
Brickhampton LLP
05.2019 - 02.2024
Proshop & Range Assistant
Brickhampton LLP
03.2014 - 02.2019
BTEC Degree - Sports Science
Hartpury College
09.2013 - 07.2015
GCSEs - Physical Education
The King's School, Gloucester
09.2011 - 05.2013
GCSEs - Religious Studies
The King's School, Gloucester
09.2011 - 05.2013
GCSEs - French
The King's School, Gloucester
09.2011 - 05.2013
GCSEs - Latin
The King's School, Gloucester
09.2011 - 05.2013
GCSEs - Maths
The King's School, Gloucester
09.2011 - 05.2013
GCSEs - Biology
The King's School, Gloucester
09.2011 - 05.2013
GCSEs - Geography
The King's School, Gloucester
09.2011 - 05.2013
GCSEs - Chemistry
The King's School, Gloucester
09.2011 - 05.2013
GCSEs - English Language
The King's School, Gloucester
09.2011 - 05.2013
GCSEs - English Literature
The King's School, Gloucester
09.2011 - 05.2013
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