Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Leter of Recommendation
Timeline
Generic
Abhinava Chaudhuri

Abhinava Chaudhuri

Senior Product & Implementation Manager
Addlestone,Surrey

Summary

Experienced professional (12+ years)focused on product management with track record of driving product development from concept to launch. Capable of aligning cross-functional teams to achieve strategic goals, leveraging strengths in market analysis and stakeholder management. Skilled in utilising agile methodologies to enhance product lifecycle and deliver consumer-centric solutions.

Overview

21
21
years of professional experience
6
6
years of post-secondary education
5
5
Certification

Work history

Senior Implementation and Product Manager

Information Services Group
Guildford, Surrey
09.2017 - 07.2024
  • Developed new product strategy to look at newer segments by researching market trends and analysing customer feedback which resulted in ideation and definition of a new product
  • Managed end-to-end product lifecycle to meet company's strategic goals of developing a SaaS based product GovernX
  • Led cross-functional team comprising of developers, operations and SME's for successful launch and Implementation of GovernX @ 25 clients
  • Increased brand visibility with implementation of innovative marketing campaigns to get more visibility and increased leads by 2X
  • Conducted competitor analysis to identify market opportunities to reposition product as a marketplace for new market segment with revenue potential of £10 million per year and break even on investments within 5 months
  • Collaborated with sales and marketing teams, improved product positioning in the market by introducing new UX improvements based on customer feedback leading to increase in sales by 3 million USD annually
  • Fostered strong relationships with key stakeholders to secure buy-in for new initiatives, to improve UX using creative out of the box ideas which improved customer satisfaction by 50 basis points
  • Streamlined processes by identifying and eliminating inefficiencies based on workshops while implementing the tool.
  • Incorporated customer feedback into product enhancements, resulting in improved usability, which increased user adoption at client by 30%, thus increased recurring revenue by 50%
  • Delivered robust project management, ensuring timely completion of key initiatives within budget and time
  • Spearheaded rigorous competitor analysis to inform strategic decision making and building new extensions for the tool which helped rebrand and reposition the product in BFSI space
  • Leveraged expertise in agile processes to support effective resource allocation to ensure user stories are completed on time with 100% quality delivery
  • Tracked performance and user engagement, reporting performance KPIs to stakeholders as part monthly and weekly governance with clients to drive UX improvements and value generation
  • Aligned comprehensive product roadmap with market trends to drive established objectives.
  • Trained and mentored junior product teams to deliver on stringent timelines and exceptional quality standards.
  • Optimised product lifecycle, overseeing progress and mitigating issues from conception to post-launch follow-up to ensure a grand launch of GovernX from concept to client implementation
  • Utilised data-driven strategies to enhance acquisition, retention and engagement.
  • Uncovered challenges and issues prior to release, identifying and proactively resolving bugs and bottlenecks.
  • Led team to achieve strategic objectives by implementing new product development processes
  • Selected, trained and performance-managed research and development staff.
  • Monitored R&D activities for results, compliance with specifications and progress against deadlines.
  • Planned research activities to develop new processes, products and applications.
  • Protected intellectual property rights using patents, trademarks and copyrights.
  • Used available data to establish budgets and implanted controls to manage expenditure against targets.

Manager Product & Implementation

Information Services Group
07.2012 - 03.2017
  • Managed team dynamics by implementing conflict resolution strategies.
  • Developed accurate sales forecasts for improved strategic planning.
  • Facilitated staff training, resulting in better customer service.
  • Boosted department efficiency by streamlining operational processes and reduced costs by 44%
  • Supervised project timelines for timely completion.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Enhanced customer satisfaction by successfully implementing new software systems.
  • Collaborated with engineers for harmonious design and functionality.
  • Conducted usability testing, improved product functionality.
  • Visualised client ideas through detailed sketches.
  • Proposed creative solutions, boosted product marketability.
  • Translated technical specifications into detailed product requirements.
  • Shared technical expertise to develop new products and inform commercial decisions.
  • Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
  • Successfully delivered on tasks within tight deadlines.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions for various clients across globe

Operations Manager

Infosys BPM
06.2008 - 07.2012
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Conceptualised, Incubated and led over 5 new service lines that led to a 20% increase in revenue growt
  • Revamped Finacle Help Desk into Infosys BPM, boosting Gross Margin by 1000 basis points through enhanced performance metrics.
  • Spearheaded the development of knowledge, implemented a strong competency framework, and created training programs to improve quality, all through effective team collaboration.
  • Applied creative solutions quickly to arising problems impacting customer satisfaction.

CAD engineer

General Motors Technical Center India
09.2003 - 06.2006
  • Utilised technical drawings to assemble complex products accurately.

Education

Master of Business Administration - Finance and Marketing

T A Pai Management Institute
Manipal India
06.2006 - 05.2008

Bachelor of Science - Mechanical Engineering

PES University
Bangalore India
06.1999 - 05.2003

Skills

  • Product development
  • Market research
  • Competitive analysis
  • Pricing strategies
  • Product launches
  • Agile methodologies
  • Stakeholder management
  • Business case writing
  • Risk assessment
  • Project management
  • Data analysis
  • User experience design
  • Customer engagement
  • Supply chain understanding
  • Resource allocation
  • Product lifecycle management
  • Cross-Functional team leadership
  • Critical thinking
  • Customer journey mapping
  • Product portfolio strategy
  • Innovation fostering
  • Adaptability to change
  • Go-To-Market strategies
  • Proactive initiative
  • A and B testing
  • Product knowledge
  • Demand forecasting
  • Pricing strategy formulation
  • Competitor analysis
  • Customer segmentation
  • Analytical reporting
  • Performance monitoring
  • Vendor evaluation techniques
  • Strategic purchasing planning
  • E-Procurement systems familiarity
  • Supplier relationship management
  • Procurement procedures
  • Stakeholder engagement
  • Contract drafting
  • Change management expertise
  • Contract lifecycle management
  • Data visualisation
  • Statistical analysis
  • Python proficiency
  • Machine learning
  • UAT coordination
  • UAT execution
  • UAT testing plans
  • Requirement gathering
  • System mapping
  • Technical documentation
  • Problem-solving
  • Communication skills
  • Leadership
  • Strategic planning
  • Team building
  • Data mapping techniques
  • Data mapping

Certification

  • Certified Six Sigma Green Belt
  • Certified Cobit 5 Foundation
  • Certified ISO27001 Auditor
  • Certified Automation Anywhere
  • Certified IBM AI Developer

Languages

English
Native
Hindi
Native

References

References available upon request.

Leter of Recommendation

Lois Coatney
Partner & President - ISG +44 7502 543144
13 April, 2024

I have known Abhinava Chaudhuri for many years. I could always count on him to provide very innovaJve ideas to solve a variety of problems. He was always very thoughMul and analyJcal, and then was very dedicated and took ownership to drive the work to fruiJon.

Abhinava was also a pleasure to work with. He was very paJent and a good mentor to those around him. He was client facing and developed trusted relaJonships with mulJple levels within the organizaJon.

I highly recommend him for a variety of roles. Sincerely,
Lois Coatney

Timeline

Senior Implementation and Product Manager

Information Services Group
09.2017 - 07.2024

Manager Product & Implementation

Information Services Group
07.2012 - 03.2017

Operations Manager

Infosys BPM
06.2008 - 07.2012

Master of Business Administration - Finance and Marketing

T A Pai Management Institute
06.2006 - 05.2008

CAD engineer

General Motors Technical Center India
09.2003 - 06.2006

Bachelor of Science - Mechanical Engineering

PES University
06.1999 - 05.2003

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Abhinava ChaudhuriSenior Product & Implementation Manager