Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Alex Ermina

Bognor Regis,West Sussex

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Can uphold service standards and guarantee customer satisfaction.

Overview

Work History

Front of house team member

Butlins Bognor
Bognor Regis, West Sussex
08.2024 - 09.2024
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.

Education

GCSEs - gcse

felpham community college
Bognor Regis, West Sussex
09/2019 - 07/2024

Skills

  • Customer Service
  • Upselling
  • Complaint handling
  • Customer experience
  • Customer complaint management
  • Active listening
  • Highly responsible and reliable

Affiliations

  • making music
  • helping others when possible

Languages

English
Native
Spanish
Fluent

Timeline

Front of house team member

Butlins Bognor
08.2024 - 09.2024

GCSEs - gcse

felpham community college
09/2019 - 07/2024
Alex Ermina