Alberto Martinez
Manchester,MAN
Summary
Talented Receptionist driven to improve productivity and customer relations through strong attention to detail and polished, professional demeanor. Goal-driven Receptionist with strong background in managing busy reception areas and multi-line telephone systems. Security-conscious with a flexible and resourceful approach. Knowledgeable Administrative Assistant dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining secure information. Verifies documents, researches problems and implements effective solutions.
Overview
8
8
years of professional experience
Work History
Food and Beverage Assistant
Clayton Hotel Manchester Airport
09.2023 - Current
- Adhered strictly to all applicable health codes and regulations pertaining to food handling practices within the establishment.
- Contributed to menu development by providing input on popular dishes and identifying potential areas for improvement or innovation.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
- Utilized strong communication skills to relay customer needs clearly between front-of-house staff and the kitchen team.
Waiter
Evuna Deansgate
10.2021 - 07.2023
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Arranged alternative selections for guests with food allergies, intolerances, or special diets.
- Greeted new customers, answered initial questions and took drink orders.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Runner
Boujee Restaurant and Bar
05.2021 - 10.2021
- Delivered food and drinks to tables when required by bar or kitchen staff.
- Removed dirty dishes, glasses and cutlery from tables after customer use.
- Communicated food and drink orders to chefs, including customer's special requirements and dietary needs.
Warehouse Operative
The Hut Group
09.2020 - 04.2021
- Provided accurate, timely stock reports to Warehouse Manager allowing for optimal reordering times.
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
Front of House Team Member
Verve People
05.2019 - 09.2020
- Meeting and greeting customers.
- Communicating with kitchen staff.
- Serving a range of drinks and food whilst continuing to build customer rapport.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
Receptionist
M & J Place hostel Rome
07.2018 - 04.2019
- 25 Room low budget accomodation with a room pool for up to 115 people.
- Perform check in and check out tasks.
- Advising guests about local day and night leisure, upsell of tours and night leisure packages.
- Deal with guest complaints in a professional and resolutive way.
- Greeted hotel guests, providing excellent first impressions through exceptional service.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
Administration Receptionist
Hotel TRYP León
03.2018 - 06.2018
- 127 room chain hotel of Wyndham Group with a very diverse type of guests ranging from business people to local and foreing guests.
- Job duties: Check in and check out of guest stayovers.
- Verifying and perform billing duties and issue invoices to guests.
- Operated multi-line telephone system to take messages, give information and direct callers.
- Used Microsoft Office to track information, update records and write correspondence.
- Carried out basic day-to-day administrative tasks to support staff needs.
Market salesperson
Calzados López
09.2015 - 01.2016
- Keeping track of the inventory.
- Arranging store display.
- Customer service functions( Customer service,upsell,refunds...).
Education
Vocational course of Tourism - Tourism
CIFP Ciudad de León
Leon, Spain2019
Vocational Course of Marketing - Marketing
CIFP Ciudad de Leon
Leon2015
Skills
- Good knowledge of SIHOT
- Good domain of Excel, Word y PowerPoint
- Resolving conflict
- Communication skills
- Professional appearance
- Customer service
- Meticulous and organised
- Despatching and receiving
- Exercise initiative
- Detail oriented
- PC proficient
- Resolving conflict
- Flexible
- Professional and polished presentation
- Professional and smart presentation
- Multi-line telephone skills
- Organisation and efficiency
- Document control
- PC and Mac proficient
- Clean and tidy nature
- Multitasking ability
- Service-oriented mindset
Timeline
Food and Beverage Assistant
Clayton Hotel Manchester Airport
09.2023 - Current
Waiter
Evuna Deansgate
10.2021 - 07.2023
Runner
Boujee Restaurant and Bar
05.2021 - 10.2021
Warehouse Operative
The Hut Group
09.2020 - 04.2021
Front of House Team Member
Verve People
05.2019 - 09.2020
Receptionist
M & J Place hostel Rome
07.2018 - 04.2019
Administration Receptionist
Hotel TRYP León
03.2018 - 06.2018
Market salesperson
Calzados López
09.2015 - 01.2016
Vocational course of Tourism - Tourism
CIFP Ciudad de León
Vocational Course of Marketing - Marketing
CIFP Ciudad de Leon
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