Michael Oluwaseun Olatunji
Manchester
Summary
With over a decade of dedicated experience in the hospitality and customer service industries, I have developed a comprehensive skill set that includes exceptional leadership, outstanding customer relations, and efficient operational management. My career as a Hotel Duty Manager has equipped me with the ability to handle high-pressure situations, resolve complex issues, and ensure that guests have a seamless and enjoyable experience. I am known for my proactive approach, attention to detail, and commitment to maintaining the highest standards of service. Passionate about continuous improvement, I am always seeking opportunities to enhance my skills and contribute to the success of my team and organization.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Hotel Duty Manager
Clayton Hotel Manchester City
Manchester
03.2024 - Current
- Guest Relations: Ensuring a welcoming and positive experience for guests. Handling guest inquiries, requests, and complaints promptly and professionally.
- Team Coordination: Supervising and coordinating the activities of staff members. Providing guidance and support to team members to ensure efficient operations.
- Operational Oversight: Monitoring day-to-day operations and address issues as they arise. Collaborate with various departments to ensure smooth workflow.
- Resource Management: Managing and allocating resources effectively, including staff, equipment, and facilities. Implementing and enforcing operational policies and procedures.
- Safety and Security: Maintaining a safe and secure environment for guests and staff. Overseeing emergency response procedures and ensure staff awareness.
- Shift Management: Organizing and overseeing staff schedules, breaks, and rotations. Addressing and resolving any issues that may arise during the shift.
- Training and Induction: Assisting in the training and induction of new staff in conjunction with the Heads of Department.
- Maintenance and Housekeeping: Ensuring the cleanliness and maintenance of hotel facilities. Identifying and reporting maintenance requirements and hazards.
- Compliance: Assisting the Operations Manager in complying with legal obligations in relation to Health & Safety. Ensuring that risk assessments are carried out and reviewed regularly.
- Crisis Management: Assuming responsibility for any emergency situations while on duty, following established procedures.
F&B supervisor
Clayton hotel city centre
Manchester , Manchester
04.2023 - Current
- Managed complaints with calm, clear communication and problem-solving.
- Prepared range of written communications, documents and reports.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Maintained clean, safe working environments to eliminate accident risks.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Operated tills to accurately process cash and credit card transactions.
Team Leader
Peru Perdu
Manchester , United Kingdom
12 2022 - 04.2023
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Senior Waiter
Niri Restaurant And Bar
Abu Dhabi , Abu Dhabi
9 2021 - 9 2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-ins.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Waiter
Qarmoosha Restaurant
Yas Island , Abu Dhabi
08.2019 - 03.2021
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Waiter
Grimaldi Group
Lagos , Lagos
11 2017 - 4 2019
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Waiter
Kentucky Fried Chicken
Lagos , Nigeria
01.2014 - 04.2016
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor Of Accountancy - Accounting And Business Management
University of Ilorin
NigeriaDiplomat - Accounting And Finance
Kwara Polytechnic
IlorinHospitality And Hotel Management - Hospitality Administration And Management
Oxfords Home Study College
United Kingdom 10.2023
Skills
- Ability to handle high-volume guest interactions with professionalism and efficiency
- Strong leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Outstanding communication and interpersonal skills
- In-depth knowledge of hotel management software and relevant technologies
- Ability to work flexibly and adapt to changing environments
- Wine knowledge
- Guest relations management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Wine and Spirit Education Trust (WSET)
- Food Safety Training
Timeline
Hotel Duty Manager
Clayton Hotel Manchester City
03.2024 - Current
F&B supervisor
Clayton hotel city centre
04.2023 - Current
Waiter
Qarmoosha Restaurant
08.2019 - 03.2021
Waiter
Kentucky Fried Chicken
01.2014 - 04.2016
Bachelor Of Accountancy - Accounting And Business Management
University of Ilorin
Diplomat - Accounting And Finance
Kwara Polytechnic
Team Leader
Peru Perdu
12 2022 - 04.2023
Senior Waiter
Niri Restaurant And Bar
9 2021 - 9 2022
Waiter
Grimaldi Group
11 2017 - 4 2019
Hospitality And Hotel Management - Hospitality Administration And Management
Oxfords Home Study College