Aswathy Sivaprasad
Manchester,MAN
Summary
Dynamic and reliable professional with extensive experience in hospitality and healthcare, including roles at Holiday Inn and Pixel Care Health Care Agency. Proven ability to enhance guest satisfaction through attentive service and maintain high sanitation standards. Skilled in patient-focused care and adept at managing multiple tasks under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Holiday Inn
11.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Health Care Assistant
Pixel Care Health Care Agency
01.2024 - 03.2025
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Monitored and recorded patient vitals, providing critical data for healthcare professionals to assess patient health.
Waiter
Chennai Dosa
04.2023 - 11.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Receptionist
Kinder Women's and Fertility Centre
03.2019 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Master of Science - Cyber Security
University of Salford
Salford, United Kingdom05-2024
Bachelor of Science - Computer Science
University of Kerala
India09-2018
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Sanitation standards
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Attention to detail
- Feeding assistance
- Empathy and compassionate care
- Calm under stress
- Observing responses
- Emotional and social support
- Light housekeeping
Certification
Food and Hygeine
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Food and Beverage Attendant
Holiday Inn
11.2024 - Current
Health Care Assistant
Pixel Care Health Care Agency
01.2024 - 03.2025
Waiter
Chennai Dosa
04.2023 - 11.2024
Receptionist
Kinder Women's and Fertility Centre
03.2019 - 12.2022
Master of Science - Cyber Security
University of Salford
Bachelor of Science - Computer Science
University of Kerala
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