Alberta Michael
Mental Health Support Practitioner
Paisley,Renfrewshire
Summary
Compassionate Mental Health Support Worker committed to promoting positive emotional health and wellbeing. Responds proactively to pressure for reliable, flexible support, adapting to individual requirements. Plans and prioritises well for organised approaches to busy workloads.
Overview
4
4
years of professional experience
Work History
Mental health support worker
Kingsley Care Home
Paisley, Renfrewshire
07.2023 - Current
- Collaborated with other healthcare professionals to design treatment plans.
- Developed personalised care plans, resulting in unique patient support.
- Facilitated group therapy sessions leading to enhanced community integration.
- Provided emotional support to patients and families facing challenging situations.
- Enhanced mental health understanding for service users through psychoeducation.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Maintained confidentiality of clients' information.
- Provided daily living assistance, promoting independent behaviour.
- Navigated delicate situations with empathy whilst maintaining professional boundaries.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Conducted regular welfare checks on patients to ensure safety.
- Supported individuals to improve their wellbeing with weekly goal-setting sessions.
- Delivered crisis intervention during critical incidents, ensuring immediate support.
- Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
- Administered medication and treatment for patients.
- Ensured medication was correctly administered, improving overall health outcomes.
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
- Monitored patients' conditions, taking pulse and weight.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
- Assisted service users to obtain and access community resources.
- Collaborated with external support providers to maintain good care continuity.
- Led workshops under professional supervision.
- Established and maintained working relationships with clients based on trust and non-judgement.
Community Mental health support practitioner
The Richmond Fellowship of Scotland
Paisley, Renfrewshire
04.2023 - 08.2025
- Assisted service users to obtain and access community resources.
- Listened to clients' current struggles to signpost relevant support.
- Counselled clients through difficult times using approved and compassionate strategies.
- Developed tailored action plans whilst prioritising pressing concerns.
- Recruited clients for programmes based on their needs.
- Adapted support where possible to increase service accessibility.
- Recommended clients for specific treatment programmes to aid timely recovery.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Reported on clients' progress to evaluate service impact.
- Monitored client progress and adapted support programmes to meet changing needs.
- Ran community programmes to limit further client intervention and follow-up care.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Assessed client mental health in detail to establish treatment options and develop treatment plans.
- Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Performed crisis interventions during emergency cases.
- Maintained confidentiality of clients' information.
- Documented accurate and updated caseload records and reports to streamline process.
- Administered medication and treatment for patients.
- Kept up-to-date with latest research in mental health field for enhanced service delivery.
- Participated in professional development training courses to enhance skills and knowledge base.
- Educated families on coping strategies to aid in home-based care provision.
- Built strong rapport with clients through consistent support and understanding.
Support worker (Older adults in care)
Mverth Limited
Renfrew, Renfrewshire
06.2022 - 01.2023
- Assisted patients with daily personal, hygiene and incontinence care.
- Monitored health status of elderly patients regularly, promptly reporting any issues to medical staff.
- Helped patients to take medication as prescribed by medical professionals.
Education
SVQ Level 4 - LEVEL 4 DIPLOMA IN HEALTH AND SOCIAL CARE MANAGEM
London College of Professional Study
London10.2025
National Diploma - Mass Communication
Heritage Polytechnic
Eket09.2019
Skills
Safeguarding vulnerable adults
Compassionate care
Mental health advocacy
Personal care
Accurate recordkeeping
Non-Violent communication
Caring and compassionate
Self-Harm prevention
Applied behaviour analysis
Progress reporting
Behavioural observation
Trauma-informed care
Independent living care
Mental health crisis intervention
Suicide Prevention training
Personal care assistance
Person-centred planning
Medication Administration
Mental health treatment planning
Patient confidentiality
Crisis Intervention
Patient assessments
Administering medication
Stress management techniques
Addiction treatment knowledge
Aggressive behaviour management
Working with multi-disciplinary teams
Addiction support services
Emotional intelligence
Team Leadership
Record-keeping
Health and Safety Compliance
Family mediation
Social services
Communication skills
Community services referrals
Microsoft Word
Organising and planning
Cultural awareness
Timeline
Mental health support worker
Kingsley Care Home
07.2023 - Current
Community Mental health support practitioner
The Richmond Fellowship of Scotland
04.2023 - 08.2025
Support worker (Older adults in care)
Mverth Limited
06.2022 - 01.2023
SVQ Level 4 - LEVEL 4 DIPLOMA IN HEALTH AND SOCIAL CARE MANAGEM
London College of Professional Study
National Diploma - Mass Communication
Heritage Polytechnic