Alan Cowper
Edinburgh,EDH
Summary
Detail-oriented professional with expertise in local geography, map reading, and mechanical systems. Proven crisis management skills and sound judgment in high-pressure environments. Focused on enhancing operational efficiency and facilitating effective decision-making.
Overview
46
46
years of professional experience
10
10
years of post-secondary education
Work history
Private Hire Driver
Self Employed
Edinburgh
05.2023 - Current
- Streamlined booking process through effective liaison with dispatchers while on duty.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance.
- Managed cash transactions responsibly, ensuring accurate change for customers.
- Assisted elderly or disabled passengers with care and respect.
- Improved safety standards with regular vehicle inspections and maintenance.
- Delivered prompt service by using knowledge of shortest routes during peak travel times.
- Provided assistance to elderly or disabled passengers with care and respect,.
- Used GPS navigation systems to avoid traffic jams for timely arrivals.
Taxi Driver/Owner
Self Employed
Edinburgh
04.2002 - 05.2023
- Ensured timely client arrivals by utilising advanced navigational skills.
- Communicated effectively with dispatchers regarding pick-up locations and potential delays.
- Assisted tourists in overcoming language barriers with basic foreign language skills.
- Adhered to procedures for managing lost items left by passengers.
- Conducted financial transactions for fare collection efficiently, ensuring accuracy.
- Assisted tourists with language barriers using basic foreign language skills.
- Documented daily logs detailing work hours, fares collected and distance travelled.
- Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.
Used Car Sales Executive
Belmont Used Cars
Edinburgh
08.1999 - 04.2023
- Negotiated fair deals to satisfy customer expectations while achieving company targets.
- Maintained awareness of industry trends to ensure accurate pricing information.
- Completed paperwork accurately to facilitate seamless vehicle ownership transfers.
- Participated in promotional events to enhance dealership visibility in local area.
- Adapted communication style according to customer preferences, enhancing rapport building process.
- Conducted thorough inspections of used cars for accurate valuation.
- Collaborated with service department to ensure vehicle quality before sale.
New Car Sales Executive
Alexanders
Edinburgh
08.1996 - 04.1999
- Assisted customers in choosing the perfect vehicle for their needs, enhancing sales rates.
- Handled objections professionally; converted hesitant prospects into buying customers.
- Trained new staff members on company's selling procedures and standards; raised overall performance levels.
- Implemented innovative sales tactics, driving significant growth in new car sales.
Insurance Agent
Pearl Assurance
Edinburgh
05.1987 - 08.1996
- Educated customers on policy details, empowering informed decision-making.
- Handled customer complaints tactfully, restoring faith in services provided.
- Boosted client satisfaction through timely response to enquiries.
- Evaluated potential risks for appropriate policy recommendation.
- Built long-term relationships with clients, securing loyalty and repeat business.
- Assessed complex insurance documents, ensuring clarity and transparency for clients.
- Executed administrative tasks smoothly for optimal workflow management.
Administrative Assistant/Payroll Clerk
Scottish Gas
Edinburgh
04.1980 - 05.1987
Education
GCSEs - English, Maths, Arithmatic, Chemistry & Metal Work
Portobello High School
Edinburgh 08.1974 - 07.1983
Higher National Diploma - Business Studies
Telford College
09.1982 - 07.1983
Skills
- Understanding local geography
- Basic mechanical understanding
- Crisis management capability
- Map reading expertise
- Good judgement
Timeline
Private Hire Driver
Self Employed
05.2023 - Current
Taxi Driver/Owner
Self Employed
04.2002 - 05.2023
Used Car Sales Executive
Belmont Used Cars
08.1999 - 04.2023
New Car Sales Executive
Alexanders
08.1996 - 04.1999
Insurance Agent
Pearl Assurance
05.1987 - 08.1996
Higher National Diploma - Business Studies
Telford College
09.1982 - 07.1983
Administrative Assistant/Payroll Clerk
Scottish Gas
04.1980 - 05.1987
GCSEs - English, Maths, Arithmatic, Chemistry & Metal Work
Portobello High School
08.1974 - 07.1983