Sahima Imaan
West Bromwich,West Midlands
Summary
Highly organised and adaptable professional with a strong ability to work both independently and collaboratively. Demonstrates exceptional time management and prioritisation skills, ensuring effective handling of tasks even under pressure. Known for maintaining composure in stressful situations and possessing a positive outlook, consistently finding the best in challenging circumstances. Expertise in local geography, map reading, and managing travel schedules, complemented by good judgement and patience in heavy traffic. Committed to leveraging these skills towards achieving excellence in future roles.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Private hire driver
TFL
London, City of London
02.2019 - Current
- Kept accurate records of journeys and fares for company audit purposes.
- Provided reliable transportation services to clients on holiday.
- Handled cash transactions responsibly, ensuring correct change was given to customers.
- Complied fully with traffic rules to ensure passenger safety.
- Improved safety standards with regular vehicle inspections and maintenance.
- Maintained vehicle cleanliness to enhance the comfort of passengers.
- Assisted in loading and unloading luggage from vehicles, making travel easier for clients.
- Used GPS navigation systems to avoid traffic jams for timely arrivals.
- Assisted passengers with luggage, improving their overall experience.
- Ensured passenger satisfaction by providing excellent customer service.
- Upheld punctuality for client meetings by managing time effectively.
- Demonstrated strong knowledge of local routes and destinations for efficient transport.
Network Dispatch
Virgin Media
01.2017 - 04.2026
- Network Dispatch is responsible for the day to day planning, delivery and management of all Critical, Major and High incidents across Virgin Media’s Access, Data, IT, Optical, Power, Mobile, Voice, and TV platforms.
- KEY RESPONSIBILITIE
- Ensuring all engineering resources are managed effectively and efficiently to minimise customer impact and resolve all incidents within SLA’s.
- Overseeing the procurements of parts for all Critical, Major and High Priority incidents with Virgin Media business partners.
- Managing and executing the Emergency Restoration Service protocol with Virgin Media business partners for all Critical, Major and High Priority incidents within SLA.
Personal Trainer
Self Employed
04.2012 - 04.2026
Customer Service Advisor
Economy Energy
09.2017 - 11.2017
- Receiving high quality calls inbound and outbound customer service queries
- Obtained customer details to help with customer queries
- Using good communication skills to acknowledge customer’s needs.
- Assist with any problem solving with duel fuel.
Customer Service Agent
Islamic Relief
04.2017 - 07.2017
- Taking Incoming calls
- Processing Donation payments
- Explaining to customers what the charity does and where there donation will be going
- Provided accurate and appropriate information in response to customer enquires
- Developed effective relationships with all call centre department’s and staff through clear communication
- Making sure all telephone calls are answered promptly
- Having a professional and courteous manner at all times
- Able to deal with irate and abusive customers
London Care PLC
04.2008 - 03.2014
- Processing Monthly Wages using Sage
- Telephone management
- Meeting, greeting and talking to visitors at all levels
- Maintaining hard copy files of all correspondence
- Answering all incoming calls and then transferring them to the relevant person or department.
- Recording accurate financial and expense spreadsheets.
- Providing administrational support to the management team.
- Taking on small administrative projects within different areas of the company.
- Sitting in on meetings and taking notes.
- Taking ownership of requests for information and dealing with them.
- Using specialist office software to process information.
- Processing mortgage applications on a daily basis
- Liaising with solicitors, mortgage lenders and clients
- Advertising and marketing for the company.
- Arranging and co-ordinating schedules
- Advertising properties on lettings and for sale
- Viewing properties for lettings
- Meeting with landlord and tenants at properties
Education
Some College (No Degree) - Radio Presenting
Wulfrun College
Wolverhampton 01.1999 - 01.2000
GNVQ Advanced Leisure & Tourism
Henley College
Coventry 01.1999 - 01.2000
Leisure And Tourism
Sidney Stringer School
Coventry 01.1999 - 01.2000
Some College (No Degree) - Personal Trainer
Southbank Wandsworth
London 07.2016 - 09.2016
Skills
- Works well as part of a team and own on own initiative
- Works well under pressure, very calm in stressful situations
- Extremely positive person and always like to see the best in a bad situation
- Understanding local geography
- Patience in heavy traffic
- Managing travel schedules
- Good judgement
- Map reading expertise
- Good physical stamina
Language Skills
English, Punjabi, Urdu
References
References available upon request
Timeline
Private hire driver
TFL
02.2019 - Current
Customer Service Advisor
Economy Energy
09.2017 - 11.2017
Customer Service Agent
Islamic Relief
04.2017 - 07.2017
Network Dispatch
Virgin Media
01.2017 - 04.2026
Some College (No Degree) - Personal Trainer
Southbank Wandsworth
07.2016 - 09.2016
Personal Trainer
Self Employed
04.2012 - 04.2026
London Care PLC
04.2008 - 03.2014
Some College (No Degree) - Radio Presenting
Wulfrun College
01.1999 - 01.2000
GNVQ Advanced Leisure & Tourism
Henley College
01.1999 - 01.2000
Leisure And Tourism
Sidney Stringer School
01.1999 - 01.2000