Akhil Denny

• Assisted in daily operations management, including trade settlements and reconciliations for seamless processing.
• Delivered excellent customer service by addressing customer inquiries and needs, contributing to positive shopping experience and improving my communication skills.
• Managed stock replenishment, conducted date checks on fresh produce and grocery products, and assisted with unloading deliveries to ensure well-organized and efficient store environment.
• Provided exceptional service by maintaining keen attention to detail and utilizing technology effectively, while working both independently and as part of close-knit team.

• Enhanced software functionality and ensured system reliability by identifying and resolving complex technical issues, conducting data modeling, and performing rigorous performance and integration testing.
• Collaborated with cross-functional teams to design innovative software solutions, developed and maintained databases and table structures for web applications, and authored code fixes and enhancements for future releases.
• Implemented and executed test plans, including debugging and testing scripts, to deliver unit-tested, scalable, and highly available software products within customer-prescribed timeframes.
• Maintained comprehensive documentation of development work to facilitate knowledge sharing among team members and successfully managed multiple projects simultaneously, adhering to strict deadlines and maintaining high-quality standards.

TPFSS Project:

• Received specialized training in TPF technology and successfully deployed into TPFSS project, focusing on functionality enhancements and assembler coding.
• Collaborated with various functional teams, including Communications, VM, and Development Tools, to deliver project objectives effectively.
• Worked with multiple Global Distribution Systems (GDS) clients, handling tasks such as functionality modifications and optimizing system performance.
• Gained proficiency with tools like IBM Toolkit and ArT, and regularly led knowledge transfer sessions to educate team members on TPF-related topics.
• Served as Development and Production Support Engineer for YODA web application, widely used by multiple airline clients.
• Managed full lifecycle of application, including overseeing web servers and databases, ensuring smooth and efficient operation.
• Addressed and resolved numerous production issues by adhering to Agile sprint processes, utilizing tools such as JIRA for task management and ServiceNow for incident handling.
• Implemented variety of enhancements to improve application functionality and authored Knowledge Base articles to document solutions for recurring issues.
• Worked as application developer, primarily responsible for diagnosing and resolving customer-reported problem logs (Pls) through thorough research and code modifications.
• Executed complex code changes based on client specifications, ensuring high-quality outcomes by conducting detailed unit and integration tests before deploying fixes into production.
• Developed comprehensive documentation for code modifications and testing processes to facilitate future maintenance and knowledge sharing.