Summary
Overview
Work history
Education
Skills
Freelance Digital Marketing and Content Creation
References
Timeline
Generic

Hannah Savage

Glasgow

Summary

A dedicated and reliable professional with over 4 years of experience in hospitality and customer service. Skilled at working both independently and as part of a team in fast-paced, customer-facing environments. Known for strong communication skills, a proactive attitude, and the ability to build positive relationships with diverse customers and colleagues. Eager to take on new challenges and continuously develop skills to deliver high-quality service and contribute effectively to team success.

Overview

5
5
years of professional experience

Work history

Trading Assistant

Sainsburys
Glasgow
07.2022 - 03.2024
  • Assisted customers with queries and purchases on the shop floor
  • Maintained stock levels and ensured product displays were tidy and appealing
  • Collaborated effectively with team members to meet daily targets
  • Resolved customer issues promptly and professionally
  • Facilitated retail operations, contributing to smooth business flow.

Customer Assistant

Tubbees Dessert Lab
Glasgow
02.2020 - 09.2020
  • Delivered excellent customer service in a busy dessert café environment
  • Prepared and served desserts in the kitchen while maintaining hygiene standards
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Managed customer complaints with prompt, mutually beneficial resolutions.

Hospitality

Celtic Park
Glasgow
04.2019 - 02.2020
  • Maintained cleanliness in service and stockroom areas
  • Developed adaptability and communication skills in a high-pressure environment
  • Enhanced guest satisfaction with prompt and attentive service.
  • Assisted colleagues during peak hours for smooth operations.

Waitress

200 SVS St Vincent Street
Glasgow
01.2019 - 11.2019
  • Took orders and served customers efficiently and politely
  • Maintained kitchen cleanliness and supported hospitality staff as needed
  • Built strong customer relations through friendly and effective communication

Education

Bachelor of Arts - Media and Communications

Glasgow Caledonian University
Glasgow
09/2024 - 07/2026

Higher National Diploma - Media and Communications

Glasgow Clyde College
09/2022 - 06/2024

Higher National Diploma - English

Holyrood Secondary School
06/2014 - 06/2020

Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Proven experience in delivering high-quality customer service
  • Attention to detail and reliability
  • Adaptability in busy, fast-paced environments
  • Teamwork and collaboration

Freelance Digital Marketing and Content Creation

Self-Directed Projects | Glasgow Caledonian University
Jan 2025 – May 2025

·  Client Pitch Project: Developed a tailored social media strategy for a health-based entrepreneur (Lifestyle Medicine Nurse), including influencer outreach recommendations and platform growth tactics.

·  Conducted competitor analysis and proposed innovative content ideas to increase visibility and engagement.

·  Collaborated with a small team to present a formal pitch deck to the client.

·  Social Media Manager & Designer:
Created and scheduled content for an independent lifestyle and wellbeing magazine.

o  Designed branded visual assets using Canva

o  Managed Instagram growth and engagement strategies.

o  Supported editorial direction with wellness-focused graphics and visuals.

References

References available upon request.

Timeline

Trading Assistant

Sainsburys
07.2022 - 03.2024

Customer Assistant

Tubbees Dessert Lab
02.2020 - 09.2020

Hospitality

Celtic Park
04.2019 - 02.2020

Waitress

200 SVS St Vincent Street
01.2019 - 11.2019

Bachelor of Arts - Media and Communications

Glasgow Caledonian University
09/2024 - 07/2026

Higher National Diploma - Media and Communications

Glasgow Clyde College
09/2022 - 06/2024

Higher National Diploma - English

Holyrood Secondary School
06/2014 - 06/2020
Hannah Savage